2010
"It was his first speech as Asda chief executive and an attempt to explain why sales have fallen.
But Andy Clarke is probably wishing he had kept his mouth shut after admitting that his supermarket's food is not up to scratch.
Shoppers rounded on him after he scored a spectacular own goal confessing that fruit, vegetables, fish and meat sold from his 377 stores is just not good enough.
His gaffe has been dubbed 'a Ratner moment' by some insiders, a reference to hapless jewellery boss Gerald Ratner who called one of his products 'total crap'.
That business plummeted in value in 1991 after Mr Ratner also said his earrings were cheaper than an Marks & Spencer prawn sandwich and 'probably wouldn't last as long'.
Mr Clarke said: 'Food quality is something Asda hadn't been as focused on in the past as it should have been.
'Some of the things we were doing at the start of the year was not right for customers.
Last year at Christmas we talked about our Extra Special premium range, but hadn't done enough work on the product to allow us the credibility to shout about it.
'I'm very passionate about food values and food quality. It's something we haven't spent enough time talking about or working on.'
Mr Clarke, who started in May, was trying to explain falling sales over the past three months, when Asda lost market share to rivals Sainsbury and Morrison."