To complain (and share with MN) about Zenith Windows rude, sexist and crap service?

[PumpkinJack]

Zenith windows door to door salesperson knocked on our door about 4 weeks ago. Like a fool I said we were considering new windows and would like a quote. He pressured me to have one that day or at the weekend but I insisted on the following week. An appointment was made, he wrote it down, I diarised it etc.

The day arrives, Zenith phone me about 2 hours prior to the appointment to confirm they'd see DH and me later. I mentioned it would just be me. They cancelled!! On that basis! Said they'd ring to rearrange a time to see DH too, despite me saying we only want a quote.

Equally incredibly I then heard nothing more. Tonight someone from their company phoned to say I was down as a 'missed 'appointment' and would I like to re-book. Wtaf? I briefly (not like this) said no, not interested as the service had been... Brrrrrrrrr

She hung up! Shall I complain? What for, a written apology? Or save my energy? Fuckers.

Nobody's sold double glazing with the bead on the outside door some time now. That was a question I asked and got a simple answer. Having done !my research, see.

"We got new windows a couple of years ago..."7

It sounds to me like you met an inexperienced salesman. His job is to listen to your needs and respect them and respond to them.

The only caveat is, it is a duty of care to ensure you aren't ripped off by "cheap" glazing companies. When you buy a product competing on price it's like buying the cheapest motor insurance you can get.

When you buy the cheap insurance. Fine, your car is legal and on the road. Just pray nothing happens because the cover you get probably isn't worth anything.

So cheap motor insurance is lovely.... until you call the insurance company because you need to make a claim. Suddenly it's expensive because you wasted all that money. Better to have spent more on a policy that covers you for the thing you're calling about.

Insurance companies love finding ways not to pay out on insurance claims. Cheap insurance is so full of holes in the policy it's hard to make a claim no matter what happened.

"Haha Vascillious If you came into our house you'd be met by two lawyers. We deal with details that would blow your mind you fucking idiot".

Really? Perhaps you'd like to expand on that? I don't have anything to fear from lawyers. You all seem to be assuming I'm a salesman, and you're wrong. So, for a lawyer, you aren't very bright to draw a conclusion about culpability in the absence of prima facie evidence. I'd have thought a lawyer would know that.

PS. One of my best friends is senior partner in one of the world's largest law another is MD and another is a law lord. So, I have known lawyers are often very surprised when they boast of being a lawyer, as if this makes them supremely important, only to find my friend is their employer. I've seen apologies made very rapidly by lawyers when they realise who I am.

see theres this thing called reading, and terms, and clauses that people usually check. if they dont more fool them.

quote for safe windows, best price, brief potential buyer on options, leave paperwork so the important people in the process can peruse and discuss between them. done

The wrong oil prevents your car from starting? How's that then? It's damage your engine after a while but it won't stop it starting.
Please don't attempt to mansplaining stuff to us by assuming nobody here knows about computers or cars.

Culpability? Prima facie evidence? Are we supposed to be impressed

"See there's this thing called..."

So, you're going to buy on that alone? The contractual terms? Safety is a legal requirement. Insurance compliance isn't. So, the list you make is already incomplete. So.... besides that then.... you don't care about the product at all?

Once again, if I was a salesman, you'd be exactly who I was hoping to meet.

"Culpability? Prima facie evidence? Are we supposed to be impressed." .

No, because that isn't the point.

The point is, I don't care what law firm you work for. Although I do doubt that you're a lawyer. You may be, I can't be sure, but I don't care either way. Why would I? It's doesn't matter.

The point was simply that you aren't very bright for a supposed lawyer because you have made an incorrect conclusion an even half trained lawyer wouldn't have done.

"Please don't attempt to mansplaining stuff to us by assuming nobody here knows about computers or cars".

I'm not. I'm using those examples precisely because I DO expect you to know about computers and cars.

The comparison being made is the blase attitude to home improvements is based on naivity. When you're buying a purchase and you know the details you spend time on it. Don't you? When you buy clothes you might look at the label to find our what it's made of, what the washing instructions are before you make a purchase. You do this because you know about it. You do this because you know about it, that's exactly why I chose the example.

Don"t be so bloody ridiculous Vascillious I'm not at work now and making an assumption that you're a salesman when you seem to know so much about it isn't in the least bit half-baked. As for you knowing my 'boss' I doubt that very much. If you're not a salesman, maybe you're somebody who pulls the strings? Brian Kennedy or somebody similar? Anyway, who really cares?

i doubt that, the last salesman i met fell and smashed his nose as i escorted him out of my parents house, poor chap :(

and just to help you, if the conditions of a policy are met they have to pay up. so yes i do care about a product i buy, thats why i review terms and small print, no wanky spiel needed to tell me whats in black and white

Well plainly I know more than you about cars since you're making things up. Rather gives the lie to your claim to be spouting 'Factual Bollocks'

"How's that then? It's damage your engine after a while but it won't stop it starting"....

Wrong. From Quora:

"If you use an oil with too high of a cold viscosity rating in cold weather your car will not start. If you use an oil with too high of a hot viscosity rating the oil can shear and lose film strength at high temperatures which leads to improper lubrication and the burning of oil".

Using the wrong oil will also void your warranty.

This is what I mean about understanding the details. And what happens if you don't at the point of purchase.

You clearly didn't foresee any of this.

Yawn.

"Well plainly I know more than you about cars since you're making things up. Rather gives the lie to your claim to be spouting 'Factual Bollocks'".

No I'm not. I've just given you the facts. You simply don't know what you're talking about. See my previous post.

Meanwhile, it's likely I might get some of the facts wrong about some of the issues. The point isn't about oil and cars it's about understanding the product, which you clearly don't with respect to oil either since it CAN prevent your car from starting if you chose the wrong viscosity. I stand by what I originally said.

Are you drinking Vascillious?

"and making an assumption that you're a salesman when you seem to know so much about it isn't in the least bit half-baked".

No it's only false and factually incorrect. A lawyer would know you don't have enough enough information to bring that charge against me.

Meanwhile, why would I care if you are a lawyer? You don't seem to have explained that seemingly irrelevant claim?

Aw first result on Google. The wrong oil can freeze in low enough temperatures. Much lower than in the UK. I would be fucking astonished if we got those temperatures here and if we did I sure as hell wouldn't try to start my car anyway.
That's using the wrong oil for the climate.
I stand by my claim.

The point vascilious is that while I'm on here, I'm like everybody else. Just a mum really. Funnily enough I don't apply the same level of forensic analysis when arguing the toss with you that I would carrying out a professional obligation. For example, when dealing with with a difficult client, I may think it, but I would never actually refer to him or her as 'you knob.'
You knob.

Right well I'm off to do something else for a bit. Too busy to poke any more fun at the person defending the indefensible. Will be back later.

"Aw first result on Google".

Yes, the information was as simple as that to find, but you still failed to manage it.

"The wrong oil can freeze in low enough temperatures. Much lower than in the UK."

Rubbish.

That is not what it says.

It says:

"If you use an oil with too high of a cold viscosity rating in cold weather your car will not start".

It says nothing about freezing .That's you misrepresenting what you've read to prove a point that you haven't proven because it's easy enough to discover that what you're saying actually isn't true.

"The point vascilious is that while I'm on here, I'm like everybody else. Just a mum really"

At a pinch, I'd say that's what you're like everywhere.

You also have a choice of words which would never be used under any circumstances by anybody I know in the legal profession above the level of police force.

So, what sounded doubtful at first, sounded most unlikely and now, being redemption. You aren't a lawyer, are you? Tell the truth this time.

"defending the indefensible"

You don't have a case so there isn't anything to defend.

Fully qualified lawyer. Even received a scholarship. I'll send you evidence if you like

Fully qualified lawyer. Even received a scholarship. I'll send you evidence if you like.

Yep, for sure. I'll see the evidence.