Just returned from a trip to London with my 3 month old baby. Very busy train on the return journey with a lot of luggage so there wasn't room for my pram (quinny with basinet) in the luggage area as i'd politely hung back to allow others to get on in front.
I put it in the next carriage, as advised by a staff member and then a manager asked (very loudly) whose pram was parked next door and it couldn't stay there etc. He was obviously harrassed, but was quite rude and sarcastic to me. After a very publuc discussion he said 'well these trains are not made for prams really'.
If that's the case - why sell family railcards?