WARNING: this is long but you did ask!
OH is on some quite hefty meds, (cardiac condition)that he cannot be without, so we set up one of the prescription repeat things with one of the large supermarkets, only there seems to be a problem with their system as they have lost/mislaid OHs drugs or prescription for the last 3 months in a row.
I am quite an assertive person, but also I see no point in having a go at some poor person working on a till who?s getting just above min wage. So Weds I went in to get his meds and again an issue, I was clearly annoyed, and had already decided to speak to a customer services manager on my way out but had not intended to say anything to them. Was very polite, believe there is no point in getting ranty etc.
However there were 2 assistants one was very helpful her colleague extremely rude. As Helpful lady was searching and checking and doing what she could lady 2 was making comments like well I don?t see what the issues is. Well you?ll just have to come back tomorrow. It?s not like it?s our fault, interrupting helpful lady and at one point telling her to stop apologising. She made one more ?well you?ll have to sort it out tomorrow, and I said with a tight smile, I cannot come back tomorrow. Her reply well you?ll just have if it?s as important as you claim.
At this point a voice floats out from the behind the shelves, with a comment of tell her she?ll just have to come back. I asked if that was the manager told no it was the locum pharmacist, and politely asked did he have OH?s pills, no well then keep out of it, I would speak to customer services.
Spoke to Customer services manager who was lovely, and is dealing with the complaint as I asked (as I said I believe that there?s a problem with their system rather than anything else), getting in touch as asked etc, just great.
Go in today to get meds, first time we could get back, go to the pharmacy (was actually in a great mood till then) the Pharmacist took it on himself to tell me off for making the complaint on the Weds.
Actually called me young lady FFS I?m nearly 40, I was polite and said my complaint was not about the individuals in the pharmacy but about the system, and as customer services were dealing with it I was not prepared to discuss it with him.
He kept chuntering on and on and on.
Other shoppers actually started to do that I?m not listening I?m actually really interested in this piles cream really!
He started to tell me about how important it was for me to fill the prescriptions in time and did I not realise how important these meds were, and that I need to keep on top of it, and then a second young lady
?Do you realise young lady how important it is for your husband for you to keep on top of all of this you clearly be more organised?
(Bear in mind this is less than a minute after 'telling me off' for making a complaint about their system losing the bloody drugs and/or prescription)
At this point my brain exploded blood brains everywhere [hgrin]
Seriously, though I sniggered at him, and walked off.
And went straight to Customer Services and complained, well rather extended my complaint. Again lovely person who dealt with it beautiful and is going to follow up etc .
Young Lady. . my arse!
shithead