Just got new BlackBerry at O2 shop having found the deal I wanted online. Assistant entered details but needed verification code from her supervisor who came over, bristling with Big I Am attitude, and started laughing with incredulity. ?What, 18 months and free BlackBerry? No chance, absolutely no way. Ha ha! Show me where you saw that deal?. Long story shortish, I finally got the site page up on their achingly slow computer system and proved I wasn?t actually lying or mad. Got my phone, got my deal, but still smarting that such a rude little prick can have a supervisors job at a flagship London branch when there are school leavers scrabbling around for work.