My 8 year old son came home from school after having a fight, he wasnt the person who started yet fought back, i confronted his teacher who said she would resolve the matter. End of the school day the teacher comes across and says my son didnt tell her everything and should of told a teacher, all this in front of the other childs mother!!! Within 2minutes the teacher starts shouting in my sons face and pointing at him to which my husband then says "who the hell do you think your talking to" its carries on until his teacher says shall we go to the headmaster, we reply yes, yet we never make it that far as the teacher stops and starts sweat talking my son!! So we leave, ring the headmaster, were told hes unavailable as is the deputy head, (convienant) told we will be rang first thing, my son then tells me that the same teacher shouted at him in front of his class & when he didnt reply the teacher thumped the desk,,,,,, other parents have confirmed this via their children in the class, so no phone call, go to reception & were told the headmaster is in a "meeting" and will ring us at lunchtime.... ive had enough, do you think im right to make a formal complaint?????