I think there's some confusion with the PC thing.
for example - if you get telephoned from a call centre based in India, it is not un-PC or racist to say that you'd prefer to speak to someone from the UK.
It's a perfectly rational reasoning - I prefer to speak to someone in the UK because I know they will understand my idioms, and I know that I will be able to understand theirs. I also know that I will be able to understand their sentence structure, pronunciation and emphasis.
That's not racist - i have no problems with speaking to people with foreign accents in person, or people I meet, or on a non-business basis. (plus, it's a lot easier to talk to people who have different accents face-to-face because you've got that extra layer of communication)
When I want to talk banking, or electricity, or contracts, or money etc over the phone , I want to speak to someone who can understand and answer my questions, and understand the words I am giving them.
Most Foreign call centres work from a script, so there is less chance that they will be able to understand an unusual question put to them.
Plus, when I give them my name, and address, I want to be able to spell it to them and them know basically what word I'm using.
(eg, if I say my surname is Don like the River, in UK call-centres, they understand the sentence, even if they still don't know the spelling. To Indian call-centres, I often have to say "no, I don't mean my surname is Don-River or something like that.)
this is also different from speaking to British people with foreign tones (for example, British Asians who have affected accents from their families), because even if their accent isn't the same, and obviously has foreign tones in it, I know we'll still understand each other because they've lived in Britain for a long period of time, and therefore understand idioms and the english language properly.
I can't get over how many people apologise for saying they don't like talking to out-sourced call centres because they think they sounds racist if they say it.
It's not racist.
I think that's where some of this confusion comes from. It's not PC, it's trying to explain that something that isn't racist isn't meant in a racist fashion.