The legal system is extremely complicated and there are many misconceptions floating around - I have often posted on MN clarifying things that have been mis-interpreted, and my general stance is that the people working in "the system" are, in the main, doing the best they can.
HOWEVER, I am now considerably less cynical about the "bad SW" stories that abound. There was a time when I would have thought people were tending to exaggerate or ministerpret comments due to being so upset about SS involvement.
Not any longer.
A friend of mine was subjected to the most horrific experience by SS. It was completely unwarranted and occurred through no fault of theirs, whatsoever. However, once the investigation had begun, it transpired that their situation was so unusual (health problem related - can't be more specific) that none of the SW had any idea how to deal with it and reacted with the most spectacular case of arse-covering I have ever seen. There were numerous other professionals involved, including a very senior SW from a different area acting as an advocate, and all their recommendations, including those of the panel dealing with the case, were ignored. Rules were breached. Threats were made. Mistakes were made, including in written documents. And every time my friends made any attempt to gain control of the situation, the SW openly threatened to instigate care proceedings. The child in the middle of this became thoroughly distressed by all the upheaval. An MP was involved, as was a charity that supports people in these situations. No-one could get any sense. It got to the point where everyone was telling them that it might come down to them digging their heels in and forcing SS to instigate proceedings on the basis that there was no way a court would uphold their actions. They were too frightened to take the risk - they are both professionals who work in the system so they know how things work, but the experience was so far removed from reality that they lost any faith that things would work properly. In the end, they finished up moving back to their home country - uprooting their family and moving to the other side of the world, at the loss of their home and jobs - just because they were frightened someone was going to knock on the door and drag their child from their arms.
I still believe that the vasy majority of professionals are trying to do the best they can. However, this was a very frightening lesson into how terrifying it can be for someone caught up in this system. It was no comfort to my friends for all of us to be saying "the courts won't let it happen" or "there are rules to stop this sort of thing".
As a result of this experience I strongly believe that the child protection system needs a very serious overhaul in terms of accountability and supervision, and the complaints system needs a complete review.