to think Mothercare are threatening MNHQ ?

[cumfy]

There is a current AIBU thread which originally had the title:

to be absolutely furious with c&&&ing mothercare?? (sanitized)

Within an hour or so after I emailled their PR dept highlighting the poor customer service detailled therein, the thread title was changed to:

to be absolutely furious with &&&&&&& mothercare??

My interpretation is that Mothercare tried to get the thread pulled, but instead MNHQ agreed to amend the title
Coincidence:o

Note there are many <a class="break-all" href="http://www.google.com/search?q=site:www.mumsnet.com/Talk/am_i_being_unreasonable/+intitle:cunting&num=100&hl=en&safe=off&client=opera&hs=EvS&rls=en-GB&prmd=v&filter=0" rel="nofollow" target="_blank">AIBU threads with cunting still in the title; so seems unlikely this was simply a "language" issue.

@cumfy

I think the principal issue is defamation.

In the eyes of the law MN is seen as a publisher, with ultimate power to edit content.

Basically, MC just need to whisper "defamation" and MN will have to capitulate or face messy law suit and legal bill.

My point is, it does seem likely (IMHO), that Clare Francis (MC) did in fact whisper this word to MNHQ.

No she didn't, honest. No threats, no pressure, no intimidation. Just a polite request as to whether we would mind removing the C word as it was coming up in Google in juxtaposition to their brand. To be honest we would feel v unreasonable were we not to comply. Cunting Sainsburys never got changed because they never asked! We did, of course, suggest they address the particular concerns raised by the thread in question.

Justine

Thanks for clarifying that Clare contacted you and made:

"Just a polite request" :)

Did Clare indicate whether they would look at the case ?

I wonder if mothercare employ someone to constantly google the word 'mothercare' throughout the day to see what comes up. Can just hear that call.
'erm yes boss, it appears the www think we're cunts'

Do Mothercare pay to advertise on MN by any chance?.......

Do these big companies actually employ someone to surf the internet and look for these things?

Justine: can you please comment about the Ocado thread?

@eventide

Do Mothercare pay to advertise on MN by any chance?.......

No

@cumfy

Did Clare indicate whether they would look at the case ?

Am sure they would have but I'll check - I didn't speak to her.

@RubberDuck

Justine: can you please comment about the Ocado thread?

Pretty much the same thing happened with Ocado - they asked if we'd mind altering the title. Call us old-fashioned but would seem very impolite to not comply.

Maybe a lot of cunting Mothercare threads all over other sites would be the way to go...
they would have to be very busy on the phone after that.

Shame Google Bombing isn't very effective any more...

People do get paid to monitor the www - it's important for them to see how their brand/company is being talked about.

I can see why MC would want the title to be changed - but I don't think MN should oblige. Sorry, Justine.

And this is especially the case if the OP's original complaint is not dealt with.

Agree 100% with BIWI.

Scottishmummy - "you think mothercare "monitor" mn?why."

They most likely do.

See this article on the BBC if you're sceptical "Why companies watch your every Facebook, YouTube, Twitter move"

They don't mention mumsnet specifically, but I'd be very surprised if such a large a business specifically targeting parents didn't monitor us, at the very least for mentions of their own brand name.

WTF is google bombing?

Google Bomb

So you could arrange it that the search term "cunting Mothercare" takes you to the customer services part of their website

I LOVE that Justine used the word cunting ....

teeheeheeheeheehee

Hang on one little minute there.

I think it is purely, as Justine says, down to MN's good manners in deleting this because it's impolite.

We know full well what 7 *'s in a row in a title means now.

If there was a thread entitled "Cunting Catinthehat" I would be pressing that report button repeatedly until it was amended. And I do believe it would be quite quickly.

Don't see the difference.

Ah lowrib as you are around, can you please confirm if you are

a) Low Rib, or
b) Lowri B

It has been bothering me for a quite a while

TIA

It depends why there was a thread entitled "Cunting Catinthehat". I'd probably be less sympathetic if you'd conned £1000 out of someone, tbh.

An offensive title clearly got the attention of someone in Mothercare. But what's really offensive is that the actual complaint didn't.

It was the cunting that made me open the thread in the first actually

Surely Mothercare would do themselves much more good by coming on and sorting out the original problem rather than complaining about customers complianing.

I was on the BT complaint tread last week and the chairman of BT himself came on and took immediate ownership of the problme.

Clare Francis - I hope you're reading this and will think about whether your priorities are in the right order.

Please have the decency to get it sorted, I didn't read the original thread but now I will thank twice about shopping at Mothercare.

LOL snap lowrib (and now I'm wondering about your name too).