and its good thta the council have been ridiculed. they admitted the fact the letter was badly worded. did you miss their admission ?
what does that tell you ? do you watch the news, read the papers ?
every single time, there is an article in our local paper, the council, comment with a bland, non commital, non obligation, we've-done-nothing-wrong, type statement.
thats what they are trained to do. hospitals, nhs, doctors, councils, try very very hard never to admit wrongdoing. never. even in a minor, 'we could have handled it better', way. never, 'we were wrong'. why ? because liable. fear of being sued.
so when someone does admit even a minor wrondgoing, actually, in this day-an-age of 'have you fallen on the street, let us help you sue', this is actually quite significant.