Tell me your most ridiculous complaints

[Bumbaglina]

I’m fed up today, I work for a solicitors and I’ve got a client who whatever I do it’s not good enough, it’s a perfectly normal file, nothing unusual all going along as most other files do.

First I told her something would take approximately 6 weeks, it came back in four and she complained I’d upset her because she thought it would take 6 weeks, why didn’t I tell her it would be four? I told
her something else would probably take a couple of months but I was very clear I don’t know exactly how long and it was only an estimate and on the 2 month mark she’s on the phone screaming and shouting why hasn’t it come back yet, I said a couple of months and this is 2 months exactly! The she sent something to me in the post and I received it a week later, why didn’t I receive it sooner? As if I have any control over Royal Mail? And so on and so on, it’s at the point that when I see her name pop up on my email I brace myself for what will be her next complaint.

Make me feel better with your ridiculous customers!

Chortling at some of these!

@QuaverQuanta , one of my dogs died last year and I got sympathy cards from 2 vets (that pup got around!), I thought it was a lovely thing to do, imagine complaining about it!

“My grass has grown since your last visit. It started growing again 2-3 days after you cut it”.
Er, yeah, that’s what grass does.

I ran a conference in the very centre of London.

A woman turned up terribly flustered and asked where she could park. I said very politely that I had no idea - parking in WC1 isn’t easy to come by!

Later, she sent us the ticket she had got and asked us to pay.

It was a conference for lawyers, and she was a senior one. But she didn’t fit the ‘entitled nob’ stereotype, I think she was just totally clueless.

I’m a residential property solicitor. Apparently it was our fault, not the government’s, that the SDLT holiday was announced a month after a client bought his house.

I have 2!
When I worked as an activity leader for an International Language School I had a group leader who accompanied her students complain that the tide was in on a coastal walk and why couldn't we do something about it?!!
Another Group leader complained that the venue for a dance activity wasn't big enough and demanded that I sorted it out- presumably by pushing the walls outwards....

Someone turned up for an appointment but they hadn’t actually booked in with me. I’m a one man band so do all my admin and had never spoken to or booked in this lady. The lady was adamant she’d had a conversation with me and arranged a time slot. I asked her what number she had rung and she got her phone and showed me, but it wasn’t my number. I explained that she had obviously rung somewhere else and booked with them and did she want me to ring them for her to find out which place they were, but she just went on ranting and raving before finally leaving, shouting at me as she went.
I stood there absolutely bewildered for about 5 minutes.

Also a solicitor one nightmare client complained it took too long ( it really hadn’t well within agreed timescale) then when I sent it it was too quick and she “felt rushed”. Well which is it you nightmare nutter? Many of them are divorced and I feel real sympathy for the ex no wonder he did a runner.

What?

If I have an appointment and get held up (traffic or something) I phone to warn them. What am I supposed to do? Not turn up and get fined? It is common courtesy to let them know you haven’t forgotten or couldn’t be arsed. I also don’t assume I will be slotted in but as I’m part way there I may as well carry on.,

your attitude is bizarre.

My DD did the same job and had the same thing. Also the number of customers who called to complain that the bank had taken their money (because they'd spent it) and couldn't understand why she couldn't just put a bit in for them was phenomenal!

It's not ok to be an hour late. We have nowhere to put you. Would you like us to cancel another patient so you can be seen?Nobody gets fined here for non attendance, we simply rebook.
We see people in 30 minute back to back appointments all day on time. Where would you like me to put you? My lunch break? After work? Don't be so entitled. The world does not revolve around you.

You can just say John Lewis

I worked in Knickerbox way back when as a student and had the exact same thing happen to me!! Period stained knickers too 😷

I'm a landlord. The same tenant complained there were too many birds in the garden and they were noisy in the morning and woke the tenant up.

Also there were mosquitos in the garden (no ponds or standing water - just a normal garden) so they couldn't sit out at night because they got bitten.

They apparently thought I should be able to get pest control to deal with both matters.

My friend used to manage the complaints inbox for a well-known food delivery service. One customer wrote in to complain that he had ordered potato wedges but they hadn’t arrived in his order and it had “absolutely ruined his wedding anniversary”.

I work in hospitality and started off as a Night Porter. Had a guest complaint that I said hello to her in the shop when I'd gone after work one morning, and it was unprofessional for me to use a shop in the town I worked in because guests don't need to see the staff who serve them doing their daily chores and we shouldn't be allowed to shop there.

One man complained that I'd been too quick and efficient when he spilled his drink at cleaning it up and getting him a new one and then not charging for it, apparently the problem was that other people would think he was a chancer who treated staff badly. He wasn't, he just knocked his drink over, I cleared it up without a fuss and fetched a new one, like I'm supposed to do and it was all a bit bizarre really.

He actually lifted up his t-shirt to check 🤣🤣🤣

I worked in a country park and we had a complaint that someone was disappointed by the lack of squirrels there.

I once had a customer stomp up to me,purple in the face and screaming about his nugget box

It's meant to have 20 nuggets and 4 dips

Somehow his had 21 nuggets-just a miscount by some tired soul in the kitchen

All my fault apparently as he'd counted them as he ate them all and now felt sick

Plus he'd ran out of dip by the 21st one

I'm customer care-i don't stand over people and count the bloody nuggets

He came back a week later to scream in my face that his cheeseburger had cheese on it and was 'never coming back here!'

He was back within two days screaming at my colleague (who takes no shit) that his white coffee had milk in it

I will never know what she said to him,but he's never been back!

This takes the cake!!!

During Covid I worked at a company where about 50% of the staff were furloughed. I was in HR and my role became very focused on employee engagement, wellbeing and comms.

I sent out an update which included a line basically saying that with the newly developed vaccine, hopefully things would be heading in a more positive direction.

There were a couple complaints that I’d apparently ‘told people that they had to get the vaccine’ ‘told people they couldn’t return without the vaccine’ etc.

All because I’d dared to mention that the vaccine might be a positive thing.

it was a company connected with the travel industry. . .

Someone once complained that we had not opened at 9am like the times said on the door. We had certainly all been there since 9 am...

They went on for a few minutes. When they stopped I said the clocks changed last week...

He was very apologetic, but it was quite funny. He had the good grace to apologise profusely and laugh at his own mistake.

Are you sure it wasn’t a dog in disguise?!

I worked at a company that did an advert with a caterpillar and butterfly. We received a particularly outraged complaint that the type of caterpillar depicted didn't turn into that type of butterfly.

Last straw for a local vet .
A cat had been cremated and ashes returned to owner
They came back to complain that they weighed the ashes and they didn’t weigh the same as the last cat they had cremated .
I don’t even know where to start with this one.
Vet retired about a month later !

We had the rspca come to see our horses. The reason? One neighbour reported us because they never smiled!! 100% true