Tell me your most ridiculous complaints

[Bumbaglina]

I’m fed up today, I work for a solicitors and I’ve got a client who whatever I do it’s not good enough, it’s a perfectly normal file, nothing unusual all going along as most other files do.

First I told her something would take approximately 6 weeks, it came back in four and she complained I’d upset her because she thought it would take 6 weeks, why didn’t I tell her it would be four? I told
her something else would probably take a couple of months but I was very clear I don’t know exactly how long and it was only an estimate and on the 2 month mark she’s on the phone screaming and shouting why hasn’t it come back yet, I said a couple of months and this is 2 months exactly! The she sent something to me in the post and I received it a week later, why didn’t I receive it sooner? As if I have any control over Royal Mail? And so on and so on, it’s at the point that when I see her name pop up on my email I brace myself for what will be her next complaint.

Make me feel better with your ridiculous customers!

I have worked in retail, two customers, at separate times have given me back the Scottish five pound note that I gave them in change " as people are funny about Scottish notes"

Patient stormed out of my office and went straight to patient relations because I told them their spleen was normal. Every single test they'd had, and they them all, showed an entirely normal spleen.

We had an emergency fire evacuation which obviously included our customers leaving the building. We were outside for about 45 minutes while the fire brigade checked things out and deemed it a false alarm. One of the customers complained that we hadn’t told them at the start how long it would take as they could have done something more productive with their time.

Like a PP I also worked customer services in Sainsbury's and I too would get customers trying to get a refund for something they bought in Tesco😅 One Christmas eve when it was really busy I had a snooty woman hand me a single small crisp( potato chip), which had a tiny speck of green on it. She complained that this one crisp had been unfit to eat. The crisp was from a multi pack of crisps, so I refunded half the price of the 6 pack. She went ballistic saying I should have refunded the full price. I enquired if any others crisps had been affected, to which she replied that they had not, but that wasn't the point, and she should get all her money back.

A customer returned a blazer as she had stained it while brushing her teeth that morning.
I began to explain nicely that we couldn’t refund on that basis and recommended she take it to the local dry cleaners.
She was insistent that it was all our fault and would be taking it further!

Dd has had complaints that the food in the Greek restaurant she works in is too Greek and they want steak and chips. There are various steak houses within a short walk.

At her last job there was a complaint the milk shake was too milky.

If you managed to keep a straight face for that second one you’re a better person than me!

My ex worked for a different supermarket chain to me. He got a complaint from a customer as to why she could not pick up her turkey on Christmas Day!

I work in hospitality and have had so many bat shit crazy complaints over the years… coffee to hot, pint too cold!! Toast wasn’t toasted enough (it’s a continental breakfast they served themselves!) room not dark enough I could go on with so many

DD worked for a very select travel agency. An American client complained that the toilet seat in his Swiss hotel wasn’t large/wise enough. He told this to the representative in the breakfast room where all the other guest were listening in to the conversation.

@Bumbaglina I think with this particular client, if she asks for timescales again, just say you are unable give a timescale, and it’s completely outside of your control.

No its not. Phoning to explain is fine and we appreciate it but thinking that because you phoned a magical space is going to open up for you to be fitted in is completely unreasonable or that every appointment after yours should have to wait because of your tardiness (whatever the reason) is sheer entitlement

A friend of mine, a manager at a supermarket, received a complaint from a woman who was adamant a fly had flown out of the packaging of a frozen chicken she had purchased from the store. 🐔

Used to be a manager in Subway, was doing a stock count one night when I heard someone shouting at a staff member to get the manager. I stepped out and said what can I help you with? He proceeded to tell me.how my staff member was too lazy to butter his sandwich and was saying we dont have butter..... I told him we really.dont have butter sorry then he'd asked for onion a s we only had red onion..... because that's all that subway did onion wise then. Why was I in the back and letting incompetent staff serving so I told him I was doing a stock take and was letting my least incompetent member of staff run the front of the shop and manage the other staff for me whilst I done that he stormed out and came back in 20 mins later.and threw a tub of cheap spread and an onion at me and told me to put them on my stock take and a sandwich. He was told no absolutely not 1) I cant serve food except food from subway and 2) dont throw stuff at.me and expect to be served cos you won't. He went ballistic throwing chairs all kinds one of the staff ended up pressing the panic button and the police came cant even remember what happened to him.

I used to work in customer services on the phones for a credit card company. We used to do a lot of credit cards affiliated to clubs. One customer rang me up to complain the colour of the red on the picture of the Ferrari on his card was not the exact colour of Ferarri red. I had to explain that it was the best the printing process would allow.

Another customer, an elderly gentleman, called up to say his statement had been added up wrongly. I said it was automatically done by the computer. He said ‘Oh machines!’. He was adding it up himself manually. I then said I would add it up on the calculator myself to check it and he said ‘oh you and your machines!’. Of course his balance was correct. But he was having none of it. Then about half an hour later he called back and spoke to someone else and asked them to apologise to me as it was correct after all. At least he called back to admit his error.

I then worked in a call centre for the billing line for a water company. A very annoyed lady called to ask whether her neighbour was allowed to do washing for her sister. It was all because the customer was on a water meter and her neighbour wasn’t so she was annoyed at so much laundry going on in that particular house whereas she was being careful with her use of water.

This is incredible 😂😂😂

I managed a cafe. People would regularly order a jacket potato with a cold topping (ie tuna mayo) and salad, sit chatting for ten minutes then complain that their potatoes were cold.

Many years ago a friend of mine worked at the bargain shoe retailer Jonathan James.
A middle aged woman came in one Friday and purchased a pair of shoes for a ticket event she was going to at the weekend. She was enthusing that the shoes were perfect and a decent price, as she'd spent a fortune on the ticket and clothes for this event.
Come Monday morning, she's back in, creating all kinds of hell at my friend for selling her the wrong size!
My friend asked if she had tried them on before purchasing. The woman said "of course not!!!" My friend then asked what size shoe the woman took. She'd bought a size 5 and actually wore a 7!
She started shouting that she'd wanted those shoes, but they only had size 5 and under in stock, so she'd had to buy them! She wanted a refund because she'd had to wear an old pair of shoes to the event and it had ruined her weekend, so she also wanted her ticket/outfit money in compensation from JJ too!
She was refunded the shoes, but not the ticket/clothes money obviously!
You seriously couldn't make it up! What is wrong with these people?!

Worked in a bank, guy came in and rips shreds off me because I told him he had no money in his account to withdraw. Eventually took him into a side room and went through his statements and there was a payment for a horse.

He'd forgotten he'd bought a horse. He scuttled off and avoided me thereafter.

Had a letter into the office I worked at (different job) about how it was nasty for the soldiers to have to crawl in sheep poo. It would be better to mow the training estate rather than have the sheep eat the grass. It covered a mountain range...

Once had a visitor to our care home who had come to see his Nana.
Lovely. And your Nana’s name? (We had many many residents)
Exasperated he sighed heavily and obviously very irritated by my clearly unreasonable question.. “NANA” he mouthed exaggeratedly.

Smiling sweetly, I repeated.. I really need to know her actual name, you know so I can tell you where she is..
cue another exaggerated irritated sigh while he rang his mum.. his words to his mum..” they are all fucking stupid here, what’s Nana’s name?”.

A customer walked up to the till and pretended to shoot me in the face with finger guns.

Turned out that earlier in the day he’d accidentally been overcharged £1.

This! I used to be a practice mental health nurse, similarly with time-limited back-to-back appointments all day.

The amount of folk who thought they could rock up ridiculously late and still be seen was astonishing.

Unless you are in Scotland, Scottish notes can be a pain. I know they are legal tender but lots of shops wont accept them. I think its because staff dont see enough of them to notice a dodgy one.

The customers did right asking to swop for an English note.

Once had a client complain the television wasn't loud enough in the waiting room.

That's not how the NHS works. There's generally no wriggle room to fit people in, so if you turn up late and expect to be seen, that would impact everyone with appointments following yours, and ultimately result in staff working through lunch or past their finish time.

I'm afraid if you're excessively late, you just need to accept you'll have to rebook.