Emma Bridgewater mug handles keep dropping off!

[Ilovecleaning]

Earlier posts on the same subject are a bit old now.
I love EB mugs and have bought 14/15 but I’m now down to about 7. The handles simply drop off. At £25 each I think this is ridiculous.
I emailed EB pointing out the weakness, making it clear I was not seeking recompense but telling them I am no longer collecting them.

I received a reply explaining their quality control. Not much help.
if anyone else has had the same experience please contribute to the thread and I shall advise EB to have a look at your responses.
Many thanks.

I’ve got quite a few EB mugs, had them for quite a few years, always wash in the dishwasher and never had a problem. But like a PP mine are all seconds as I think they’re outrageously expensive!

Definitely not worth the money. I have had 2 in the past and yes the handle came off both. I hadn’t realised it was so common. Shame as they are such nice looking pieces. Wouldn’t buy again.

This has happened to me too. I used to have a lot 8 of them and love them as the shape is perfect for a cup of tea. But at £25 a go I have stopped replacing them. You can buy beautiful hand-thrown mugs from independent potters for the same price

Of they're poured into mould then the body of the mug must be too heavy for the handle and therefore puts pressure on it. Denby all the way as they add the handles.

Yes I've decided to change over at some point but for now they are going strong.

Yes l agree, it’s happened to many of mine. They are pretty useless and I’ve had many free items from EB, ordered an enamel gravy jug, got sent a colander, complained, told to keep it and they’d send the gravy jug. Got another colander and two small meat trays and finally they sent the gravy jug, so four free items.

This has happened to me lots of times, and I think it’s because they don’t like the microwave. I heat lattes is in the microwave every morning, and it’s always the ones I use for lattes that lose their handles. I won’t buy them anymore either.

Yes they do say quite clearly not to use them in the microwave, but I still do.

This is quite worrying, who wants half a pint of boiling tea dropped in their lap? I haven't got any EB mugs but given the number of you reporting this issue, it's probably one for Trading Standards. Goods sold have to be 'fit for purpose' and EB is ignoring the matter whilst making a lot of money from their overpriced goods.

I never stored mine upside down, it sat upright on the shelf. And I don’t own a dishwasher , but the handle still dropped off after a couple of years. I’ve had cheap mugs from supermarkets still going strong for 10 years or so 🤷‍♀️

Never used mine in the microwave, still lost the handle

I wonder if mine will start to fail at some point - thinking about it, my oldest ones are probably a couple of years old by now.

Yes it's quite dangerous for handles to be falling off mugs!

I stopped buying/ asking for them about 10 years ago as this just kept happening

I’ve got two in casualty corner at the moment waiting for husband to glue them…

Good point.

buy the cheap mugs!

I'm the same as you OP. I have bought about 20 mugs over the years, and the handles have fallen off about 10. I have plenty of other mugs where this doesn't happen so it's nothing to do with the way I handle them. I complained bitterly to EB and got nowhere. They do guarantee the mugs for two years and have a pattern on the bottom to denote the year of manufacture and surprise surprise all my mugs with handles fallen off were older than two years. I buy Le Crueset now and will never buy an EB mug again.

I have never used any mugs in the microwave, the handles still fall off.

I like character mugs but the price is mad.

I'm drinking out of an old Halloween mug bought years ago at Asda. It's still going strong. DH will only use bone china. Handles go and they crack.

Yep same here. Don't buy them anymore.

Thanks for this, I have just switched to Le Crueset after EB because the handles kept falling off. I love them, got some gorgeous colours.

1 in ten handles dropping off is quite a high rate!

I've never ever had it happen with any other mugs or cups and I have some that were bought in the 80s.

Denby and Le Creuset pottery is stoneware as well which is a stronger type of clay/firing than EB's earthenware. All ceramics are definitely not the same.

Oh yes Le Creuset is vastly superior.

I liked the Laura Ashley ones when it was a shop and also Cath Kidston but some of the latter do chip

the EB ones seem quite chunky to me. Bad designs if handles fall off.

never had a mug where a handle fell off just some tended to chip on rim