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Ridiculous things customers say!

450 replies

Darkclothes · 12/03/2025 17:14

I was in an Italian restaurant today in the UK. The menu was in English. The woman at the next table asked the waiter if the prawns were cooked! He said yes of course they are. She then said that it didn't specify on the menu- it just said 'King prawns with baby tomatoes in a creamy sauce'.

The waiter then said, well it doesn't specific that the chicken is cooked- but most people realise it is. DH and I starting laughing to ourselves. It made me wonder, what other bonkers things have you heard customers say?

OP posts:
Isometimeswonder · 13/03/2025 14:42

"What time does the 2.30pm train go?"

Amicompletelyinsane · 13/03/2025 14:43

When asking the client the surname at the vets.
' my surname or my dogs'
I've no idea why you would give your dog a different surname🤣

Auburngal · 13/03/2025 14:43

Wigtopia · 13/03/2025 13:35

Working in a charity shop it was surprisingly frequently that I would be asked “do you have this in X size/X colour?”

😃😃

My late great aunt did that. Bless her!

BorntoDillyDally · 13/03/2025 14:43

DD works at The Range at the weekends. The customers there are a real pita.

She comes home with a different crazy take every time.

A woman came in last week and purchased 8 drinking glasses. Told dd that if she (the customer) broke the glasses on her way out to the car she expected a full refund.

PointsSouth · 13/03/2025 14:43

A friend of mine had a Saturday job as a sales assistant in a three-storey shoe shop in Central London.

Sales assistant to browsing customer: Hello. Can I help you?
Customer: Umm....well, I'm thinking about buying some shoes.
Sales assistant (tapping chin and looking around perplexedly): Oh, I see. Hm.. .shoes... shoes....

This friend was very charming, and never got fired or even complained about, despite doing this often.

FlickeringCandleLight · 13/03/2025 14:45

Wellwouldthey · 13/03/2025 12:48

Once had a woman scream down the phone to me, to the point it was inaudible. The reason being that we had attempted to deliver her item a few times and she refused to answer the door.

We told her we would only attempt delivery one more time and this would be upgraded to a 1 hour time slot, as she seemd to find answering the door within the 2 hour window, too difficult.

The reason she didn't answer the door? Well she was breastfeeding. I couldn't possibly understand how difficult it was to breastfeed and every time she was feeding, the delivery would arrive. Of course she is the first person to breastfeed ever.

I asked her to ask someone else to come over and answer the door for her so she didn't have to worry about stopping feeding. This was not acceptable and she wanted an EXACT time, one that fits around her feeding schedule and she literally screamed this at me so hard that the dogs in the next town started howling 🤣

Now being a mother of twins, both of them breastfed, I absolutely did understand how difficult it was. However, her requests were absolutely unreasonable and despite us doing everything we could to accommodate her, she missed the delivery again.

I processed her refund while letting her scream my ear off as I recon she had some form of pnd and was clearly overwhelmed with motherhood. It wasn't personal.

I wonder if she ever looks back on our encounter and cringes the way I did at the time for her.

You were very kind .
I hope she has reflected on it

Auburngal · 13/03/2025 14:48

Wexone · 13/03/2025 14:08

Could you not do one transaction for two packs then a second transaction for the third pack ? That's what they do in my local store

Someone got the sack from doing this. The cashier let customer by 8 packs of paracetamol in 4 transactions.

But shop staff cannot stop people doing the "painkiller crawl". In the same logic as a pub crawl, you buy 2 packs at every shop that sells it in the area. The shops near to me, I think 8 or 9 sell paracetamol. Done this many times when got a cold brewing up and been to 3 different towns/shopping areas as well. So ended up with 40-46 packs.

eqpi4t2hbsnktd · 13/03/2025 14:48

Posh old lady once ordered a gin and tonic with no ice or lemon. She told me it was the ice and lemon that gave her a hangover.
I bloody love that.

DopeyS · 13/03/2025 14:49

sandrapinchedmysandwich · 13/03/2025 13:32

Actually the waiter was rude as fuck. The creamy sauce could be Marie Rose where the prawns are not hot which is what I assume she neant. And you and your DH were rude for joining in. Did you enjoy belittling this lady op?

Edited

How are you having a go at the poster over something you think the woman you don't know might have meant? She probably meant 'are they cooked or raw' like she asked.

If the creamy sauce was Marie rose it would say on the menu and it would still not say cooked, raw, hot, cold because prawns are cooked.

Why are retail workers expected to have infinity patience and put up with all sorts of rude behaviour.

EntryLevelOnly · 13/03/2025 14:49

I worked in a specialist retail shop a few years ago. We sold equipment that we made, the full range from student to world professionals - people would come from round the world for our stuff.

Being good at what it's for is something that gets you scholarships at private schools (think, like sports equipment or specialist art materials, etc). Sorry not to be specific, it's very outing as so specialist, we're the only maker of this stuff in the country.

One time a delivery went wrong - totally out of our control, DPD or whatever failed to deliver the item in the timeframe.

Cue irate call from mother of student, who sounded posh and entitled enough to own several houses: 'If my child does not get into Eton, on your head be it!'

It was all I could do not to laugh. I really care about doing my job well, but if that was meant to make me want to help her more, it had the opposite effect.

FlickeringCandleLight · 13/03/2025 14:51

Amberkitten7654321 · 13/03/2025 13:35

Actually I get this!! I ordered prawns in Sicily once and a whole plate of RAW PRAWNS came out!!! So it’s obv a thing there!!!

Do you mean in their shells? As they are still cooked like that.
No restaurant would give you uncooked prawns

Auburngal · 13/03/2025 14:54

BorntoDillyDally · 13/03/2025 14:43

DD works at The Range at the weekends. The customers there are a real pita.

She comes home with a different crazy take every time.

A woman came in last week and purchased 8 drinking glasses. Told dd that if she (the customer) broke the glasses on her way out to the car she expected a full refund.

Edited

On a couple of occasions when changing the banners for new promotions in the supermarket car park, customers drop bottles and jars. I come over to them and find out the product and get the replacement for them. I did record the broken item as damaged. As it corrects inventory

No staff member about - tough!

DopeyS · 13/03/2025 14:54

Poppymeldrum · 13/03/2025 11:54

I forgot about this one parent that came in about 6 months ago

Her teen dd had been caught (by me) having sex in the toilets (not that unusual) with her teen boyfriend

She found out that the teen was pregnant and came storming in to blame us and 'what are you doing to do about it?!'

'Fuck all love,we are mcdonalds,not family planning'

Think of the naming possibilities. 'Guess where you were conceived little Ronald'. Be even better if her surname was Brown, could call the kid hash.

menopausalfart · 13/03/2025 14:55

@The3rdWatermelon Maybe they were making a point?

Auburngal · 13/03/2025 14:55

Prawns when cooked are pink. If they are grey, they are raw.

You can have cooked prawns served cold or hot, depending on the dish.

Mudkipper · 13/03/2025 14:57

JustAboutMuddlingThrough · 13/03/2025 12:55

You know those black tower wine bottles, that were half the white wine bottle and half the red wine bottle put together as one full bottle? Someone came up to me and asked if the wine inside would be half red and half white when she poured it out. Ummm…No!

Like toothpaste?

YourHappyJadeEagle · 13/03/2025 14:59

Auburngal · 13/03/2025 12:32

Think you need to lock the toilets and only unlock them for certain customers and the chavs, only let one at a time.

Or play I think it called adverse music. Opera, the 1912 Overture, really heavy classic stuff. Or just someone whispering “ we can see what you’re doing” on a loop.

Shop, cafe and restaurant staff— you are far more patient than I could ever be.

PointsSouth · 13/03/2025 15:00

@JustAboutMuddlingThrough
You know those black tower wine bottles, that were half the white wine bottle and half the red wine bottle put together as one full bottle?

No, I don't. But I'm suddenly very intrigued.

LadyBracknellsHandbagg · 13/03/2025 15:01

ImWearingPantaloons · 13/03/2025 10:12

Can I have a latte with half a single shot?

heck, why bother??

Why didn’t they just ask for hot milk?!

Auburngal · 13/03/2025 15:02

@Poppymeldrum do these chavs actually buy food or just at McDs to muck about and sh*g in the toilets?

My previous workplace has a toilet and we locked it after 6pm as chavs went in them - about 4 girls and pissed about.

Shetlands · 13/03/2025 15:03

My Mum worked in Marks & Spencer for years so some of these are old but people still enjoy hearing them.

She was on the till once when a man stood facing her, opened his overcoat and said 'Would you like to see my Jack?' Mum was horrified and said no thanks she wouldn't, at which point a Chihuahua poked his head out of the man's inside pocket!

Many years ago when M&S sold hats, a farmer's wife came in on market day to say they farmed up on Dartmoor so she didn't get into town very often. She was concerned her husband wasn't well so she thought she should buy a black hat 'just in case'. A month or so later she came back with the hat and said her husband had recovered so she wanted to exchange the hat 'for a more cheerful colour'.

Before Mum had ever heard of Quiche Lorraine, a customer came in asking for some. Mum insisted that they didn't sell it and the customer insisted they did as she'd seen it on the shelf a few days before. Mum walked around the shelves with her to try and find out what she was talking about until the woman pointed and said 'There it is!'. Oh said Mum, you mean Egg & Bacon Pie, you should have said!

One Christmas a customer pointed at the fresh ducks and asked 'Are those ducks wild?'. Quick as a flash, Mum's friend piped up "Well I don't think they're very pleased Madam."

AdoraBell · 13/03/2025 15:03

I worked in a jewellery shop before Covid. Just before the first lockdown a customer came in an aggressively said “why are you wearing gloves?”

Thelittleweasel · 13/03/2025 15:03

@Darkclothes

Customer "Orange please"
Barman "Still orange"
Customer "Yes I haven't changed my mind!"

Unorganisedchaos2 · 13/03/2025 15:04

"How long can I leave this bag of ice in my car before it melts?" - it was 25 degrees outside 🤔

WeeOrcadian · 13/03/2025 15:05

"what's the difference between an O (the letter) and a 0 (the number)?"

"Do you think the fella could change a lightbulb for me while he's here (to install broadband)?"