Ridiculous things customers say!

[Darkclothes]

I was in an Italian restaurant today in the UK. The menu was in English. The woman at the next table asked the waiter if the prawns were cooked! He said yes of course they are. She then said that it didn't specify on the menu- it just said 'King prawns with baby tomatoes in a creamy sauce'.

The waiter then said, well it doesn't specific that the chicken is cooked- but most people realise it is. DH and I starting laughing to ourselves. It made me wonder, what other bonkers things have you heard customers say?

My parents owned a newsagents and grocers when I was a young teen so I learned early on that some members of the public are rude, batshit crazy or stupid. Or a mix of all 3.

I have been screamed at because we didnt sell M&S chocolate, called a moron for not selling wine - we didnt sell alcohol, we had no alcohol licence and I was 13 years old.
One woman banging on the shop door on Xmas day demanding that we open up because she had no sprouts - neither did we, DP's had donated all the perishables to the local soup kitchen on Xmas eve after closing.
She actually reported us to Trading Standards.
This was in a lovely little countryside village.
I will never, EVER, work in retail again.

I think it might have changed in the last few years? As recently I have noticed it is 2 packets only, but years ago I'm sure it was 3 packets.
Although I could go in the cash and carry and buy an outer of about 20 packets and that was OK.....
It is annoying, but I looked it up once, and apparently since that law came in it has reduced overdoses by a significant percentage. So I'm fine with it, even if it is frustrating, especially trying to get enough for my parents who have chronic pain and need larger amounts.

pmc.ncbi.nlm.nih.gov/articles/PMC526120/#:~:text=Ibuprofen%20overdoses%20increased%20after%20the,sizes%20could%20prevent%20more%20deaths.

Yeah, okay maybe it could seem like a daft question, I don't like how the waiter was making childish comments about it though, there's no need for that.

There should be a Nobel Prize for customer facing/ customer services / hospitality sectors. Really, people are shit at behaving in public. Some people are dragged up rather than brought up.

I’m a hairdresser, a colour client rang 6 weeks after the appointment absolutely fuming that her colour had fallen off her roots! Had to explain that was her hair growth and her hair grows from her head and not the ends.

Could you not do one transaction for two packs then a second transaction for the third pack ? That's what they do in my local store

Indeed!😆 It was a common occurrence so I came to the conclusion being in such close proximity, being seated at 'waist height' and wearing a hideously flowing pleated skirt meant we were fair game for this.

😂😂😂

My faves from working years in jewellers as a teenager/student:

Chinese tourist handling £35 plastic watch 'Oh. It says made in China. No, I want British made' Ok you might want to look outside of the mass production shopping mall...

Girl handling designer watch 'Yeah it's nice I like it. Is it real, though?'
I'm sorry, did you just ask if we're selling counterfeit goods?

'I just think, if you're spending £5,000, you should be able to have what you want'
Not if what you want is £8,000.

Oh what fun. I think everyone working with customers does a lovely job not to lose their minds.

When at uni working in a cinema, customer came in with a voucher and was aggressive when I couldn't accept it. It was for a different cinema chain. And 2 years out of date. Insisted they'd bought it from me recently

The amount of customers that demanded "compensation" for arbitrary things. Pick n mix out of cola bottles?
Compensation
Film they turned up late to sold out? Compensation
Bought tickets for the wrong day?
Compensation

Also the amount of parents that would turn up with small children to see horror films rated 18 was insane. Always argued they could watch the film because they had permission. Doesn't work like that and those films would scar your kid for life.

A few years go we were looking to buy a Ouija board. However all the relevant products had really low customer feedback scores which made us reluctant to click the 'buy' button. On reading the reviews the problem became apparent. People had bought Ouija bords and were disgruntled because they 'didn't work'!

I don't think they were entirely joking either. . .

Wexone
We were told we weren't allowed to do that.

I wanted two packs of Paramol ( from Boots Pharmacy ) it was only one box per customer .
My adult DD was with me , I couldn't put the two through on one payment though . I bought one , DD bought the other .
The restrictions do seem barmy but they;re in place for safety .

Though as many people point out , you could buy 2 packs in one shop , go to another buy 2 more and ongoing

Exactly - its only the system that wont let you scan more than 2 so just do it a separate transactions no drama. Safety restrictions yes but people are adults too

You can’t do that as these medicines also come under the Challenge 25 scheme as well. So if you’re flouting that you personally and your store can get in trouble if that customer is a test purchaser (or a test purchaser happens to see it).

“In which part of [City in the Midlands) were the ancient Egyptian artefacts in your museum dug up?”

I can’t count how many times I was personally blamed for the plastic bag charge laws when they first came into effect, and you’d get people getting all on their high horses telling you about ‘saving the planet’ after they’ve just driven to the shopping centre and bought a plastic item made in China.

I had a woman at my till hand me a money off coupon which was very clearly marked '20% OFF GARDEN FURNITURE.'
(She didn't have any garden furniture)
Then she got very cross when l said she couldn't use it for money off her grocery shop. Said it 'wasn't clear' and 'they should make it easier to understand.'

Another lady had 3 packs of supplements. Insisted they were 3 for £3, which would have made them £1 each (they were actually £9 each).
I had to get a manager to bring the shelf label and the large sign from the display to the checkout. The sign said, in quite large lettering, '3 FOR £18' (which basically amounted to buy 3, pay for 2).
Apparently the sign was 'confusing' and we should have 'made it clearer'.
We couldn't even begin to comprehend where she'd got '3 for £3' from.

I used to work in a bureau de change kiosk in Tesco...had a serving police officer try to give me his police i.d as identification for a large transaction ( we only accepted passports and full driving licences)....when i refused his police i.d card he rammed the bureau with his trolley....utter prick.

not a customer but ex collegue, we use square cages like the ones similar to supermarkets about 1 meter squared , and the collegue at our warehouse came up and said they need to be in single row across the wall accourding to some line theory he researched (i suspect it may have just been his preference for how he wanted them) he tried to make out it was quicker for the people that needed them to get them if its all in a row ??? so once i got the pump truck did them 2 in a row like ++ along the wall rather than + and he still insisted it was better + rather than my ++ not sure how

A regular customer went to customer services (my friend worked there, she told me) complaining that 'that gormless cow' (me) on the checkout 'hadn't put the offer through'.
The offer was for steak and an accompanying sauce, but only for specific items. She only had one of the specific items, not both.
But l was the gormless cow, apparently.

Yeah, why do that??? The tables are the perfect height!

fast service on the side

I guess me and hubby were the dumb customers.
We went to a fancy restaurant at a newly built hotel in Byron Bay here in Australia.
Husband ordered a crispy chicken skin caesar salad.
When it arrived it literally just had the chicken skin no chicken meat.
We called the waiter over and questioned where the chicken was and he said "well it does say 'crispy chicken skin'?!"

Our fault for assuming it had actual chicken in it, but we did wonder what they did with those chickens that they pulled the skin off of to fry up for the salad!

I can't believe this.

When you say raw where they pink? or grey?

Yip, had this one as well.

Thankfully, the place I worked in was fully independent and not part of a bigger parent chain. The boss stood for absolutely no abuse from customers, and he didn't expect his staff to just stand and take it either.

We'd get people (well, mainly middle-aged men) flinging open the door, marching up to the counter red-faced, and unleashing a torrent of sweary vitriol at staff, fulling expecting them to be wholly servile and passive. It was one of the few rewarding things about the job being able to unequivocally tell these people to calm the hell down, check their attitude, and have a wee think to themselves about how they were talking to another human being they were expecting to help them.

It was doubly pleasing when this provoked an outraged demand to see the manager, and the manager would duly appear, all 6'5" of him, and tell them exactly the same thing.

He was also never shy in just telling these types to leave and never come back because their custom was not welcome and they wouldn't be served.