Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Ridiculous things customers say!

450 replies

Darkclothes · 12/03/2025 17:14

I was in an Italian restaurant today in the UK. The menu was in English. The woman at the next table asked the waiter if the prawns were cooked! He said yes of course they are. She then said that it didn't specify on the menu- it just said 'King prawns with baby tomatoes in a creamy sauce'.

The waiter then said, well it doesn't specific that the chicken is cooked- but most people realise it is. DH and I starting laughing to ourselves. It made me wonder, what other bonkers things have you heard customers say?

OP posts:
menopausalfart · 13/03/2025 15:06

@Thelittleweasel That sounds like something I would say. 😂

Stepfordian · 13/03/2025 15:07

Overheard in a well known DIY shop. This laminated flooring isn’t the right size, it says it’s 12 square feet but when I laid it out it’s a rectangle.

katseyes7 · 13/03/2025 15:11

When asking the client the surname at the vets.
' my surname or my dogs'
I've no idea why you would give your dog a different surname🤣

Well. My rabbit had a different surname to me! Because he was a (very much wanted) Christmas present from my then partner, so l gave him his surname.
Sitting in the vets one day. Vet comes out. "Mrs Hopkins?"
I'm sitting there. Nobody moves.
"Mrs Hopkins?" she's looking round the waiting room.
Then the penny dropped.

Mach3 · 13/03/2025 15:12

katseyes7 · 13/03/2025 15:11

When asking the client the surname at the vets.
' my surname or my dogs'
I've no idea why you would give your dog a different surname🤣

Well. My rabbit had a different surname to me! Because he was a (very much wanted) Christmas present from my then partner, so l gave him his surname.
Sitting in the vets one day. Vet comes out. "Mrs Hopkins?"
I'm sitting there. Nobody moves.
"Mrs Hopkins?" she's looking round the waiting room.
Then the penny dropped.

I mean, Hopkins is an entirely suitable surname for a rabbit.

Mudkipper · 13/03/2025 15:13

Doggymummar · 13/03/2025 13:43

They would still be cooked tho. You can't eat raw prawns

You can if they're ceviche.

BridgetRandomfuck · 13/03/2025 15:16

katseyes7 · 13/03/2025 14:31

I had a woman at my till hand me a money off coupon which was very clearly marked '20% OFF GARDEN FURNITURE.'
(She didn't have any garden furniture)
Then she got very cross when l said she couldn't use it for money off her grocery shop. Said it 'wasn't clear' and 'they should make it easier to understand.'

Another lady had 3 packs of supplements. Insisted they were 3 for £3, which would have made them £1 each (they were actually £9 each).
I had to get a manager to bring the shelf label and the large sign from the display to the checkout. The sign said, in quite large lettering, '3 FOR £18' (which basically amounted to buy 3, pay for 2).
Apparently the sign was 'confusing' and we should have 'made it clearer'.
We couldn't even begin to comprehend where she'd got '3 for £3' from.

Edited

I had this with a 3 for 2 promotion once - customer insisted that meant it was three items for £2, rather than three for the price of two, even insisted we get the manager out as it was ‘misleading’. Like we’d be selling three £20+ items for £2!

katseyes7 · 13/03/2025 15:17

I've lost count of how many times people said "So you want me to pay 30p for a plastic bag? You must be making a fortune!"
Sometimes l couldn't help it. "Well. Not me personally. If l was, l'd be lying on a beach in the Caribbean."

katseyes7 · 13/03/2025 15:18

*BridgetRandomfuck *
Exactly that! How on earth could anyone think they were going to get £27 worth of items for £3? It defies logic.

katseyes7 · 13/03/2025 15:19

Mach3
That's what l thought!

Auburngal · 13/03/2025 15:21

I ask them where is the £ sign?

JudgeJ · 13/03/2025 15:22

FamilyPhoto · 13/03/2025 14:03

My parents owned a newsagents and grocers when I was a young teen so I learned early on that some members of the public are rude, batshit crazy or stupid. Or a mix of all 3.

I have been screamed at because we didnt sell M&S chocolate, called a moron for not selling wine - we didnt sell alcohol, we had no alcohol licence and I was 13 years old.
One woman banging on the shop door on Xmas day demanding that we open up because she had no sprouts - neither did we, DP's had donated all the perishables to the local soup kitchen on Xmas eve after closing.
She actually reported us to Trading Standards.
This was in a lovely little countryside village.
I will never, EVER, work in retail again.

I wonder if it was the same woman who, 15 minutes before Christmas Eve closing in an Asda, was yelling at staff because there were no fresh sprouts, Did they not know it was Christmas?

katseyes7 · 13/03/2025 15:23

Not exactly customer related, but....
When shops started doing cashback, my mam used to go food shopping with my older cousin. She told me that the lass on the till had asked the customer in front of them if they wanted cashback, which she did.
My mam said to me "That's good of them, isn't it?"
She thought the shop just gave you money if you wanted it.
I had to explain that it was your money, not theirs, and that it came out of your bank account.
To be fair she was in her 70s, but still....

Poppymeldrum · 13/03/2025 15:24

Auburngal · 13/03/2025 15:02

@Poppymeldrum do these chavs actually buy food or just at McDs to muck about and sh*g in the toilets?

My previous workplace has a toilet and we locked it after 6pm as chavs went in them - about 4 girls and pissed about.

They'll buy the smallest item on the menu,one item between 3/4/5 kids,sit there causing trouble and then sneak off into the loos

They then have the nerve to be pissed at us for spoilling their fun

I've seen it all-kids having sex,girl on girl (normally with boys watching) boy on boy,the lot

I'd love for us to be able to lock the doors-we do normally shut off upstairs and keep an eye on the downstairs loo but some will always sneak past us

Tdp123 · 13/03/2025 15:24

FlickeringCandleLight · 13/03/2025 14:51

Do you mean in their shells? As they are still cooked like that.
No restaurant would give you uncooked prawns

Have you never had sashimi?

katseyes7 · 13/03/2025 15:25

*JudgeJ *
We'd get stuff like this on Valentine's/Mother's Day/Easter.
People would come in a couple of hours before closing, then kick off at the poor sods on the tills/shop floor because we had no cards/flowers/Easter eggs left.
I mean, perfectly reasonably. We'd only had them on the shelves for at least couple of months..... 🙄

BeardofHagrid · 13/03/2025 15:26

I sell online and I had one the other day who asked for a discount, then got a bit rude about how I needed to send the item as quick as possible because she needed it as a gift in a few weeks, all this I agreed to and was very accommodating. Then crickets…she never bought it at all. That’s a very regular interaction though, I think of it as the new form of window shopping.

BookishBabe · 13/03/2025 15:28

I worked at a call centre where people paid a monthly fee for our services (water coolers), but we had to ring the customers weekly or fortnightly to see how many bottles of water of cups they needed delivered.
About half the customers I called shouted at me, told me to fuck off, and that they don't require that service etc. I had to ring the same customers back 2 or 3 times and explain they pay for the service and I needed an answer before I could move onto my next call.
Only about 20% were apologetic, most just grumbled "oh yeah, 2 bottles this week" and hung up.

JudgeJ · 13/03/2025 15:29

katseyes7 · 13/03/2025 14:31

I had a woman at my till hand me a money off coupon which was very clearly marked '20% OFF GARDEN FURNITURE.'
(She didn't have any garden furniture)
Then she got very cross when l said she couldn't use it for money off her grocery shop. Said it 'wasn't clear' and 'they should make it easier to understand.'

Another lady had 3 packs of supplements. Insisted they were 3 for £3, which would have made them £1 each (they were actually £9 each).
I had to get a manager to bring the shelf label and the large sign from the display to the checkout. The sign said, in quite large lettering, '3 FOR £18' (which basically amounted to buy 3, pay for 2).
Apparently the sign was 'confusing' and we should have 'made it clearer'.
We couldn't even begin to comprehend where she'd got '3 for £3' from.

Edited

There are people for whom it would be impossible to simplify things sufficiently, the scale doesn't go that low!
As a teacher I was told on more than one occasion 'I pay your wages', usually by the parent who hadn't worked a day in their life.

Sockersandbox · 13/03/2025 15:30

Poppymeldrum · 13/03/2025 11:54

I forgot about this one parent that came in about 6 months ago

Her teen dd had been caught (by me) having sex in the toilets (not that unusual) with her teen boyfriend

She found out that the teen was pregnant and came storming in to blame us and 'what are you doing to do about it?!'

'Fuck all love,we are mcdonalds,not family planning'

Classy

StMarie4me · 13/03/2025 15:31

LegoTherapy · 13/03/2025 12:15

People have sex in McDonald’s toilets?? Jeez.

Well judging by the responses on a thread re a 17 yo wanting to have private time with her steady boyfriend, where people were all ‘No! Not in my house!’ It’s not surprising!

katseyes7 · 13/03/2025 15:31

JudgeJ
One of my closest friends is a teacher.
During lockdown when a lot of kids were having to be home schooled (in her area, anyway) she said to me that "a lot of parents are now going to realise that the teacher isn't the problem...."

Auburngal · 13/03/2025 15:32

Poppymeldrum · 13/03/2025 15:24

They'll buy the smallest item on the menu,one item between 3/4/5 kids,sit there causing trouble and then sneak off into the loos

They then have the nerve to be pissed at us for spoilling their fun

I've seen it all-kids having sex,girl on girl (normally with boys watching) boy on boy,the lot

I'd love for us to be able to lock the doors-we do normally shut off upstairs and keep an eye on the downstairs loo but some will always sneak past us

There is a McDs about 5 miles from me who had to call the police and the chavs are banned from going to this McDs.

Your manager needs to impose a minimum order of £5 EACH! They probably pay about £5 between them all. You rather lose £5 over not dealing with them.

Differentstarts · 13/03/2025 15:35

That soluble paracetamol doesn't count in the maximum of 2 packets of paracetamol so he wants them aswell he threw them at me and didn't want any of his shopping when I said that's fine and cancelled it all he was mad I'd cancelled it.
It also amazes me the amount of customers who ask me what their password is.
Also the amount of customers who want cashback and proceed to pay with cash and then don't understand why they can't have cashback.
Iv never felt so intelligent and normal since working with the general public. It's actually shocking how stupid some people are.

Poppymeldrum · 13/03/2025 15:35

Auburngal · 13/03/2025 15:32

There is a McDs about 5 miles from me who had to call the police and the chavs are banned from going to this McDs.

Your manager needs to impose a minimum order of £5 EACH! They probably pay about £5 between them all. You rather lose £5 over not dealing with them.

I have said this and the main manager agrees

Try getting the higher ups (who created the rules) to agree-they don't have to deal with them and say its not a problem

ERthree · 13/03/2025 15:37

Callipygion · 13/03/2025 13:41

I always thought it was only 2 packs of pain relief, but our local co-op will let you have 2 paracetamol and 2 ibuprofen packs.

Ibuprofen is noot a pain killer, it is an anti inflammatory which is why you can take it at the same time as Paracetamol .