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Never work in hospitality. Strangest things people have complained about.

746 replies

KnopkaPixie · 07/11/2024 18:30

Here's some to get us started:

"There's broken glass on this steak."
It was fancy coarse ground salt.

"I can't eat from a square plate. It's bad feng shui."

Any more?

OP posts:
Thread gallery
10
Persianpaws · 08/11/2024 05:13

I worked as a waitress at 15 and I’ve never forgotten this…

A man came into the department store cafe I worked in at lunchtime, he was in his late forties in a suit with a briefcase and very well spoken. He took his menu a big dismissively but still polite and I left him to choose his food.

A woman came and joined him who was also in a suit and lots of serious murmured conversation and paperwork being pulled out of briefcases, I was a bit shy and didn’t want to interrupt so sort of hovered until they waved me over to take the order.

The women ordered a salad and sparkling water, the man said “ah yesss I’ll also have the salad” and the woman starts to hand me back the menus.

Suddenly this buttoned up man grabs the menu back and shouts “and CHIPS! DO YOU HAVE CHIPS?! I WANT CHIPS!”
The woman looks at him surprised and says slowly “okkkkk if you want chips then have them” she’s staring to look a bit uncomfortable.
The man says “ohhhh goody gum drops, we are having chippies, CHIPS CHIPS CHIPS”
He was actually holding his knife and fork upright and banging the ends into the table in excitement chanting the last bit.

After we established he was getting his chips he suddenly became professional again and said “Well very good, thank you” and went back to looking at documents with the woman.

The restaurant was quiet and I stayed in the kitchen waiting for their order, I was too confused to even laugh about it. When it was ready I took the meals out and this man literally threw all the paperwork onto the floor and shouts “yayyyy chips! Chips are here!” And nudges the woman who is now looking so embarrassed and uncomfortable. She picked everything up and I had to run back to the kitchen to hide and laugh hysterically.

I didn’t witness him eat the chips but when I cleared the plates he was back to being posh and buttoned up except to say “Bloody lovely chips!” I got a £10 tip which was a lot in 1999!

I started to tell some other staff about it later and they all looked at each other in recognition and said “oh yes we know the chippy man”
He came in a few more times whilst I worked there and it didn’t happen every time but sometimes there with a similar performance about his excitement for chips.

My partner has probably been the topic of one of these conversations after we ate at a restaurant in London. I can’t stand tomato and cucumber, if I pick it off I can still taste where it’s been so where ever we go we always stress when ordering not to include it - if I don’t mention it then it gets added to everything, if not as a main ingredient then as a garnish. You don’t realise unless you hate it how disappointing it is.
I ordered a burger at this restaurant and we did request a few times not to include the tomato and cucumber, unfortunately when the burger came it had a huge tomato on.
We had already had starters and I’d had two cocktails so when the meals came I actually was happy to share DP’s meal and he had the burger and tucked in and said it was really nice. When the waitress came over and asked if everything was ok he said “not really” and went on to complain about the almost finished burger 🤦🏼‍♀️.
I apologised, DP has ASD so when I told him it didn’t matter and we were happy with swapping meals he also apologised and we all had a laugh about it, they actually removed the burger from the bill so we tipped the cost of the burger and extra. He explained he wasn’t asking for a refund he’d just taken the question “Is everything ok with your meals?” very literally.
I was worried they thought we were after a refund for an almost finished and clearly enjoyed meal!

My friend is very difficult to eat out with, she’s 40 and the only fish she has ever had anywhere is fish fingers or cod battered from a pub or chip shop. She also has ASD and is a restrictive eater with only a few things she will eat, she always orders fish and chips whenever we eat out anywhere.
She ordered fresh cod on holiday and when it came in it’s natural form without batter she argued with the restaurant owner about what cod was supposed to look like, she absolutely refused to believe that the fish in front of her was cod.
He had to point to the sea and remind her that it had been caught from there and just hadn’t been battered and fried.
The worst part about this is it was recently as well, it was June this year 😂.

Cnon · 08/11/2024 05:26

SFHJ · 07/11/2024 22:41

Customer orders Mac and cheese.

I deliver Mac and cheese to customer at the table.

Customer complains it’s not the burger they ordered.

I told them they ordered Mac and cheese with me.

Customer agrees that’s what they ordered.

Very awkward pause…

I tell them they have Mac and cheese in front of them.

Customer argues it should be a cheese burger.

I explain Mac and cheese is short for macaroni cheese, with macaroni being a form of pasta, so essentially what they ordered was cheesy pasta.

Customer then tells me Mac is a burger at McDonald’s so they assumed it was a cheeseburger and they don’t like pasta.

ROFL, sir this is not McDonald’s.

Porridgeislife · 08/11/2024 05:45

RunningOutOfImaginitiveUsernames · 07/11/2024 21:36

I really don't get that. There was the whole independence thing where people said better together, we're all British, but only if you use English bank notes? Not having a go at you, just don't understand it. Surely the banks will accept it? Not as if we're using Euros and there's an exchange rate. Maybe the English want rid of us after all 😂

Banks will accept it but I’m a half hour drive from a bank branch of the 2 major banks that I bank with, despite living a stones throw from the border of central London, because bank branches are being shut down at a rapid rate of knots. Having to take notes to a bank because no shop will accept them isn’t any solution for a lot of people.

Shops don’t want them south of the border because they need to be cashed separately, they don’t work in automatic counting machines, they can’t spot forgeries easily and no customer wants them as change.

beardediris · 08/11/2024 05:46

Gatecrashermum · 08/11/2024 03:03

Omg baby brain! How funny. Thanks for explaining

Maybe very slightly in the women’s defence, The restaurant prided itself and marketed itself on using local suppliers and one was a supplier with rare breed cattle.

Simonjt · 08/11/2024 05:50

I’m too lazy to find the American style diner comments, but its very typical for staff to call people sir/maam in eateries, including diners. It doesn’t excuse the customers rudeness, but you wouldn’t really be called “hey guys”.

AnywhereAnyoneAnyTime · 08/11/2024 05:57

people saying the restaurant/bar (on the sea front) should replace a glass of wine where the bee fell in after it had been served are being ridiculous

Not hospitality but banking.

“I would like to make a complaint because when my card was lost someone used it to withdraw cash.” “I’m really sorry that happened to you. In order to withdraw cash the person would need to have had access to your PIN number.” “Of course they did. I wrote it on the back of the card.”

The amount of people who come through claiming that when they withdrew cash from the ATM it didn’t pay out. Absolutely it happens sometimes, but the amount who have withdrawn hundreds and hundreds of pounds and who come through saying “I withdrew £500 yesterday, the day before, actually for the last ten days and need to make claims for the £5000 you owe me.” Okayyy.

Working for an insurance company, “I need a replacement certificate, and I need it by tomorrow.” It was 5:30 in the afternoon. “I’m sorry but it’s unlikely to be with you tomorrow,”. “If it’s not on my doormat by 8 AM tomorrow I’ll be coming down to one of your offices and I’ll burn it down.”

Another colleague at the same insurance company: “You will sell me the policy at the price I demand. I am the customer and I get to tell you how much I’m prepared to pay.” Colleague: “the prices are set by the insurers,, the price we are quoted is the price you’ll need to pay for the policy.” “How dare you. I own you so you’ll do as I say. And now I would like your full name and address so I can make a formal complaint and if I don’t get what I want I will be coming to see you personally.”

Grassgreenblue · 08/11/2024 06:06

RunningOutOfImaginitiveUsernames · 07/11/2024 21:32

That poor little boy. God knows how she treats him at home if that's how she speaks to adults in public and he thinks it's normal. I hope you reported her to SS.

It was very clear she did it all the time
I saw him glance up and then ran off like he did it all the time
The police (yet again) where informed but I don't know what happened after that

ShinyPomPoms · 08/11/2024 06:06

"I hate all this new music nowadays, it's not really appropriate for us oldies, can you play something else?"

The artist playing was Rod Stewart...

Bagzzz · 08/11/2024 06:09

These bee ones are reminding me of the Goodness Gracious Me sketch going for a picnic about 1 min 50 in

- YouTube

Enjoy the videos and music that you love, upload original content and share it all with friends, family and the world on YouTube.

https://youtu.be/4o5r2lUd87A?si=E889qFOlTigEm4MK

AmberAlert86 · 08/11/2024 06:23

Justanothermum9421 · 07/11/2024 20:03

Someone complained to me once that the packet of dried fruits and nuts said 'no added sugar', but there was sugar listed in the ingredients. Could not get their head around the fact that there was naturally occurring sugar but none had actually been added! Was called a liar, despite it not being my packaging, I was just trying to explain. And a complaint was made to head office. Fml

Was sugar listed in the ingredients or nutritional value list?

(Shouldn't have called you a liar either way, some people are just sad)

AmberAlert86 · 08/11/2024 06:29

Simonjt · 07/11/2024 20:32

I worked in a restaurant where waitstaff would assemble all puddings. A customer complained the crushed amaretti biscuit wasn’t identically sized grains, asked what expetive made the pudding, being fairly stupid I said “I made it” she then started furiously rubbing her tongue with her napkin and screaming that everyone was going to get food poisoning because wait staff prepared food, she also screamed that as we were minimum wage scum there should be a discount on puddings.

A very lovely lady asked where the rabbit was in her welsh rarebit, I quite liked that one.

Wow astonishingly rude! She (the pudding lady) should be banned from your restaurant.

Loonaandalf · 08/11/2024 06:34

When I worked in a Wetherspoons, ‘there’s two old men having oral sex over there in the corner.’

Wtfdude · 08/11/2024 06:44

Man died in a bar I worked in. It was large hotel bar with access from multiple sides. People kept coming to the bar from the other side angry that bar was temporarily closed and shouting at staff who just provided sadly unsuccessful CPR...

On a fun note, the smoked salmon "Doesn't your chef know how to cook salmon properly?! This is raw!" is waaaaaay too common!

LemonScroller · 08/11/2024 07:13

I was working in a hotel very late at night and a well known (known to be vile) comedian walked in after finishing his show, he was accompanied by 4 burly men. He shouted at me ' girl I want some food' I replied 'apologies but the kitchen is shut, I can bring some sandwiches to your room' he then said ' I assume there are fryers in the kitchen, even a monkey could make me some chips, are you stupider then a monkey?'

Trambopoline · 08/11/2024 07:20

BrendaSmall · 07/11/2024 21:08

It’s annoying trying to eat out when you’re a meat eater but having a dairy allergy, you’re expected to eat from the vegan menu and a majority of the meals contain pasta 🤢 and vegan cheese 🤢

Agreed! I’m not allergic to dairy but my baby had CMPA so I had to avoid it too. We once went out for lunch, told the waiter I couldn’t have dairy so they gave me the gluten allergy menu 😅

thiswaypleasethankyou · 08/11/2024 07:29

Not hospitality but I used to work in a bank. The amount of people who kicked off because they couldn't understand that if they had no money in their account we couldn't actually give them any money was unbelievable.

Also a loooong time ago used to work in the HR dept for Tesco. Once had a lady phone up asking for some of her employment information....when she worked at M&S. Explained that she'd called Tesco which was an entirely different company and we therefore didn't have the information and she was furious, called me unhelpful and asked to speak to my manager!

Hobbio · 08/11/2024 07:34

Had to explain to a customer what rope was.
Rope grown mussels were on the menu, they truly did not understand the rope bit.
Or what rope was.

Tradersinsnow · 08/11/2024 07:39

I was once out to lunch with a coeliac friend and the cafe owner decided to very patronisingly explain to us that his pizza is gluten free because they use a very fine pizza flour and the 'molecules' are too fine to affect a coeliac's digestive system...

oneeggisunoeuf · 08/11/2024 07:40

@LemonScroller Name and shame - sadly known to be vile doesn't narrow it down nearly enough!

Jaichangecentfoisdenom · 08/11/2024 07:40

Thischangeseverything · 07/11/2024 21:56

The manager kicked them out.

I hope not before they'd paid for everything they'd eaten?

user1492757084 · 08/11/2024 07:44

I've asked waiters to take back the food and wash the course glass like salt from the salmon steak.
I knew it was not glass but it was so salty and nasty to eat.

sashh · 08/11/2024 07:46

I have never worked in hospitality, but a couple I have come across.

A Sainsbury worker returning a bottle of wine to the shelf because, 'it was out of date'. Er no that is the date it was made.

Frozen garlic bread returned because it was 'mouldy' the mould was actually herbs.

I've been the awkward customer, I didn't mean to be.

We had gone to a town centre pub for some food and alcohol. I ordered fish and chips.

When it came it looked like someone had used a ladle to get the fish out of the fryer there was so much oil on the plate.

So I complained, I got a mouthful from the manager that the chef had been taken to hospital in an ambulance and he was doing his best.

He didn't like my solution that he could have closed the kitchen and not served food or that maybe say sandwiches only.

I think I'm still barred.

LemonScroller · 08/11/2024 07:47

oneeggisunoeuf · 08/11/2024 07:40

@LemonScroller Name and shame - sadly known to be vile doesn't narrow it down nearly enough!

Oh he is the vilest of the vile and certainly 'chubby'.

BibbityBobbityToo · 08/11/2024 07:51

Floofypuppy · 07/11/2024 21:36

Scottish currency isn’t legal tender in England. I got some in Glasgow recently and was a nightmare to get rid of in London

Legal tender doesn't mean what people generally think it means.

But, Scottish and Northern Ireland notes can be used to pay for items in any of the 4 UK countries. It's all the same currency just produced by different banks.

HoldingTheDoor · 08/11/2024 07:52

In fairness, outside Scotland and the borders, many small shops won't accept them.

I’ve genuinely never had a problem anywhere further North than London. No one has ever raised an eyebrow. It only seemed to become a big issue in London.

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