Never work in hospitality. Strangest things people have complained about.

[KnopkaPixie]

Here's some to get us started:

"There's broken glass on this steak."
It was fancy coarse ground salt.

"I can't eat from a square plate. It's bad feng shui."

Any more?

Sometimes coffee is served too hot though!

Oh I love these!! Have a multitude!

-vegan omelette
-extra hot ice latte
-guest put a croissant in the rotary toaster.. stuffed with ham and cheese and yelled at me when the toaster had flames coming out of it so I turned it off
-customer shouted at me there wasn’t any water in the harbour (rose had gone out) and there was last time she was there
-guest had a heart attack in the restaurant and we asked the remaing guests to vacate the area while we attempted cpr and to use the defibrillator, giving him some privacy… apparently this was inconvenient -gas explosion in a nearby property meant we had no gas so they couldn’t have a bath right there and then (gas supply reinstated an hour later)

and many, many more. People are batshit. Think everyone should have to do a years work in hospitality so they have some awareness.

Phoning customers to explain we would need to cancel their booking as our restaurant was on fire.
"But I brought a cake in, you've ruined our party. It's disgusting, how could you do this to us"

I work in hospitality and sorry to say it but vegans and dairy allergy people are the absolute worst ! Funny how quickly they can suddenly eat meat and dairy after being a complete pain in the arse to start with !

I have a relative who does the whole dairy free thing and then orders ice cream for pudding. It’s peak twatish behaviour.
its causes all sorts of issues for people with real food issues.

Every wag who used observe the NHS breakfast trolley with toast and cereals and ask for a full English. Because we'd never heard that one before.

The knobs who complained their morning cup of tea was late because we were busy dealing with a cardiac arrest.

two ladies ordered soup as starter, then ate some and engaged in conversation. As a result of the prolonged chat,their soup got cold
They complained about cold soup. Explained it was piping hot when served, but as goodwill gesture it was replaced with two piping hot soup complete with new bread
Cue complaining, it’s too hot….

I worked in a restaurant where waitstaff would assemble all puddings. A customer complained the crushed amaretti biscuit wasn’t identically sized grains, asked what expetive made the pudding, being fairly stupid I said “I made it” she then started furiously rubbing her tongue with her napkin and screaming that everyone was going to get food poisoning because wait staff prepared food, she also screamed that as we were minimum wage scum there should be a discount on puddings.

A very lovely lady asked where the rabbit was in her welsh rarebit, I quite liked that one.

You're taking the piss surely

This bread is stale
Madam, it’s ciabatta

Got a complaint once from a table of eight who claimed their desserts hadn't arrived.

They had, and they'd eaten them. Then they'd hidden all the crockery and cutlery under the table.

I used to work in a small supermarket and during Covid we had to close early for a couple of months to restock. Shop was pretty much in darkness apart from fridge lights….every night without fail people would try to get in. We were in darkness!! I mean 🤦🏻‍♀️🤦🏻‍♀️

She smiled at my husband and asked if everything was OK (that'll be during the courtesy check, yes?). Yes, but she asked my husband (just him?). No, she asked everybody, including me, but she asked my husband first (because he was sitting in a direct line from the serving point and was therefore the logical person to speak to first, perhaps?)

She reached over to pick the plates up (presumably because she's not mastered the Higitus figitus spell where they'd leap up from the middle of the table and make their own way to the kitchen for pot wash?).

She's wearing stockings to attract men (stockings that looked remarkably like black 80 denier woollen tights underneath the standard issue knee length black skirt, covering absolutely everything).

There was the one where they wanted a jacket potato with tuna mayonnaise and red onion, where it came back because it had red things in it. But the strangest things were the complaints about staff literally staffing.

(Bringing back a completely untouched caffe latte, and a disdainful expression) "This coffee is freezing cold."

After you being sat there for the last half hour chatting away, I'm not fucking surprised.

This occurred often, and was just a teensy bit irritating when I made sure I preheated the cups and steamed the milk to the right temp... Some people are lovely about it, asking if we can just warm it up (which is gross) as they left it too long but too many are lemons.

Are you that customer? 🤣Just leave it to cool down!

yes,I’d like to order a Caesar salad, but no dressing, no croutons,no anchovies
oooookay, that’s a romaine lettuce for you then

Too hot coffee tastes awful, coffee burns easily

I have seen a customer complaining about ash in thier dessert. It was real vanilla bean

Fortunately I don’t work in hospitality anymore.
Transferable skills, like when I was in ED. Crowd control,shouting, poor impulse control

If they are in hotels they will keep a large handbag and take things from the breakfast buffet. A few days later housekeeping will find some hot yoghurts, purloined teaspoons and various squirrel like things in the safe.

Taking away cutlery is a common theme.

Have to say best nights out were restaurant staff and the wild chefs (they can party and drink like a trooper)

www.instagram.com/reel/DA88BFCgKqA/?igsh=MWZwdGZtdzJjOWNxaQ==

"I want a full refund for this horrible meal that I have eaten 90% of, and to be able to come back for another free meal next time".

Stupid gutless manager gave him it as customer was ranting and raving.

That reminds me of a special meal out I once had with my family. The table next to us were complaining that the palate cleanser 'cold broth?!' in delicate little bowls was absolutely awful, just so bland despite the citrus and flowers evidently in it, and they were going to tell the manager so. My dad leaned over and explained they were just bowls of water to wash fingertips in. We carefully avoided looking at them again for the rest of the evening. Tbf, I thought the server would have said what the water was for.

"Please replace my wine, a bee flew into this one"