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Never work in hospitality. Strangest things people have complained about.

746 replies

KnopkaPixie · 07/11/2024 18:30

Here's some to get us started:

"There's broken glass on this steak."
It was fancy coarse ground salt.

"I can't eat from a square plate. It's bad feng shui."

Any more?

OP posts:
Thread gallery
10
nottakingadvicefromacartoondog · 20/11/2024 19:54

Diner to the waiter - 'I can't eat nuts as I have an allergy'
moments later a dish arrives topped with nuts
Other diner - 'that looks like nuts'
Diner 'nah I told them about my allergy'
Other diner 'but it looks the same as ours and we all have nuts'
diner eats the nut and ends up in hospital

I mean, it was ABSOLUTELY the waiting staffs error. But COME ON!

asdfgasdfg · 20/11/2024 23:08

Re hot coffee. I have mine black so in most places it's too hot to drink immediately so I ask for an ice cube to be popped in it. McDs on Tottenham Court Road wanted to charge me for an ice cube!!! Got a £5 voucher from Customer Services after I complained

PyongyangKipperbang · 21/11/2024 02:39

Just home after a late..... my boss is epic!!

Bloke on expenses and very demanding, which we accomodated as far as possible but he was a prick.

"I want an Americano, hot milk and [something else that I didnt hear]"
Boss said "We are a pub, not a Costa,it comes out of the machine. Do you want black coffee with or without UHT?"

She is a legend! He didnt have coffee btw!

IThinkImGonnaBeSadIThinkItsToday · 21/11/2024 03:02

Not from my personal experience so maybe doesn't count but I remember a news article about a woman in holiday in Spain complaining that she didn't like it, there were too many Spaniards, and too many people speaking Spanish!

Georgyporky · 21/11/2024 12:25

KnopkaPixie · 20/11/2024 19:39

Oh here's a new strange behaviour one. When I was working as a chambermaid in a 54 bedroom hôtel in France but all the clientèle were Scandinavian - mostly Swedish, we had to replace, on average, four or five broken toilet seats a week.

I've never come across the same level of toilet seat breakage ever again in any other hôtel I've worked in.

I didn't realise Swedes had squat toilets at home.

Simonjt · 22/11/2024 05:58

Georgyporky · 21/11/2024 12:25

I didn't realise Swedes had squat toilets at home.

We don’t.

justasking111 · 22/11/2024 12:42

One supermarket group had issues with staff breaking toilet seats in certain parts of the country. It was a problem for them. Not nice for other staff.

Brahumbug · 22/11/2024 16:02

asdfgasdfg · 20/11/2024 19:10

Scottish notes are not even "legal currency" in Scotland. The banks/shops accept them as tradition.

Not quite right. They are legal currency as they are issued by a clearing bank. They are however, not legal tender, even in Scotland. That doesn't mean that they are unacceptable as a means of transaction, they are just as acceptable as credit cards, debit cards, Google pay etc.

ChocolateTurtles · 22/11/2024 16:28

pinkpjamas1 · 11/11/2024 21:40

In this situation I'd have just cared if the bee was okay! And I'd have drank the wine. I doubt bees carry any life-threatening diseases on their bodies that mean the wine wouldn't have been consumable.

Not diseases, but I guess I wouldn't want to drink bee poo or pee? If bees defecate. I'm not sure they do. 🤔 I wonder if Google can help me? I'm off to have a look.

Fifteenofus · 22/11/2024 16:50

They do.

sueelleker · 22/11/2024 16:57

CrowleyKitten · 08/11/2024 01:20

I love Scotland. but the weather is one reason I wouldn't want to live there, despite it being very beautiful and having a lot of things going for it

The main reason I wouldn't, is the midges. Biting insects love me.

pinkpjamas1 · 22/11/2024 17:58

Ilovetea33 · 09/11/2024 20:34

OK, what if you have no cutlery: how are you going to get rid of the bee in the wine?

I would just pick it up, although I know many people are more 'EeeeeEEEEEeewwww a bug!!!' and wouldn't want to do that, and then some people are afraid of them and/or just don't want to, or have an allergy etc.

Beer mat? Something in handbag (pen or bit of paper), leaf? But then they'd have all those nasty germs I suppose and we can't be having that with our Chablais now can we (sorry, prissy, 'princessy' people annoy me) Grin

pinkpjamas1 · 22/11/2024 18:08

ChocolateTurtles · 22/11/2024 16:28

Not diseases, but I guess I wouldn't want to drink bee poo or pee? If bees defecate. I'm not sure they do. 🤔 I wonder if Google can help me? I'm off to have a look.

GrinYes they do, but It's just pollen residue really. It's not going to do you any harm (mostly they do it while flying, anyway. Please correct me if I am wrong and they like to do it while swimming, too).

If I worried about that, I'd not eat out in the first place. Staff are rushed off their feet and a lot of them are overworked and underpaid and doing the job as a means to an end.

Not all of them wash their hands when they're taking their first loo break in ten hours and know they've got five tables all needing something by the time they've finished having a poo. They wipe their hands on aprons, and are also not going to have time to wait until the water warms up in the staff lavvy.

Flies can land (and poo) on glasses while they're hanging up in the bar.

People don't get paid if they don't work so they often go into work ill.

There tends to be a drinking culture too, hangovers do not equal caring much about one's job.

Lots of grubby things occur in restaurants/bars/cafes/pubs etc.

sueelleker · 22/11/2024 18:10

KnopkaPixie · 13/11/2024 12:37

Ah yes, the different stomach for pudding.

Well, cows do have several stomachs...

ChocolateTurtles · 22/11/2024 21:46

pinkpjamas1 · 22/11/2024 18:08

GrinYes they do, but It's just pollen residue really. It's not going to do you any harm (mostly they do it while flying, anyway. Please correct me if I am wrong and they like to do it while swimming, too).

If I worried about that, I'd not eat out in the first place. Staff are rushed off their feet and a lot of them are overworked and underpaid and doing the job as a means to an end.

Not all of them wash their hands when they're taking their first loo break in ten hours and know they've got five tables all needing something by the time they've finished having a poo. They wipe their hands on aprons, and are also not going to have time to wait until the water warms up in the staff lavvy.

Flies can land (and poo) on glasses while they're hanging up in the bar.

People don't get paid if they don't work so they often go into work ill.

There tends to be a drinking culture too, hangovers do not equal caring much about one's job.

Lots of grubby things occur in restaurants/bars/cafes/pubs etc.

Good point. I also have found out that honey is essentially bee chunder!

Garlicpest · 22/11/2024 22:07

IThinkImGonnaBeSadIThinkItsToday · 21/11/2024 03:02

Not from my personal experience so maybe doesn't count but I remember a news article about a woman in holiday in Spain complaining that she didn't like it, there were too many Spaniards, and too many people speaking Spanish!

I once had to field a furious American guest who, having arrived in the middle of the night, was rampaging round the corridors yelling "Doesn't anyone here speak English?" I gently reminded him that we were in Switzerland where all the staff were fluent in at least two languages, French and German.

He hadn't realised other countries have different languages 😳

pinkpjamas1 · 22/11/2024 23:13

sueelleker · 22/11/2024 18:10

Well, cows do have several stomachs...

More accurately four compartments.

ChocolateTurtles · 23/11/2024 00:38

Garlicpest · 22/11/2024 22:07

I once had to field a furious American guest who, having arrived in the middle of the night, was rampaging round the corridors yelling "Doesn't anyone here speak English?" I gently reminded him that we were in Switzerland where all the staff were fluent in at least two languages, French and German.

He hadn't realised other countries have different languages 😳

He sounds like a contender for The Darwin Awards for sure!

EvilsElsasPetSnowman · 23/11/2024 01:35

“This Thai Green Curry tastes funny. It’s not like the one you get from an Indian restaurant.” Hmm

sarsaparillatree · 23/11/2024 02:04

pinkpjamas1 · 22/11/2024 18:08

GrinYes they do, but It's just pollen residue really. It's not going to do you any harm (mostly they do it while flying, anyway. Please correct me if I am wrong and they like to do it while swimming, too).

If I worried about that, I'd not eat out in the first place. Staff are rushed off their feet and a lot of them are overworked and underpaid and doing the job as a means to an end.

Not all of them wash their hands when they're taking their first loo break in ten hours and know they've got five tables all needing something by the time they've finished having a poo. They wipe their hands on aprons, and are also not going to have time to wait until the water warms up in the staff lavvy.

Flies can land (and poo) on glasses while they're hanging up in the bar.

People don't get paid if they don't work so they often go into work ill.

There tends to be a drinking culture too, hangovers do not equal caring much about one's job.

Lots of grubby things occur in restaurants/bars/cafes/pubs etc.

I was in a tea-room WC once when I witnessed the girl who was serving behind the counter leave the loo without washing her hands. I was pretty disgusted.
I spoke to the manager - not making wishing to make a loud complaint or embarrass the girl - to ask if she could remind her assistant to do so.
nb. the cafe wasn't busy.

Prescottdanni123 · 23/11/2024 05:07

We get a lot of holiday makers complaining about all the rain, mud and dogs we have here (Lake District). If they had done five minutes of research they would have realized that it is no secret that we have all three things in vast supply. They also tend to complain that they don't like walking, water activities, climbing or just being outdoors in general. Then they moan about the lack of shopping centres and clubs. Often they stay in their holiday cottages because apparently there is nothing to do here. I have had to bite my tongue so many times to ask them why they have come here.

Don't get me started on the ones who struggle to walk to the corner shop who come here and think that they can conquer Skiddaw, only to get part of the way up and then ring mountain rescue to politely ask for a lift back down like its a flipping taxi service. Or the ones who don't even know the name of the mountain they climbed.

Treesandsheepeverywhere · 23/11/2024 13:01

sarsaparillatree · 23/11/2024 02:04

I was in a tea-room WC once when I witnessed the girl who was serving behind the counter leave the loo without washing her hands. I was pretty disgusted.
I spoke to the manager - not making wishing to make a loud complaint or embarrass the girl - to ask if she could remind her assistant to do so.
nb. the cafe wasn't busy.

Edited

I worked in an upmarket coffee shop where standards were high, but for some reason, lots of the staff would go to the bathroom with their aprons on.

sarsaparillatree · 23/11/2024 15:08

@Prescottdanni123 Though I perfectly understand the problems of too many tourists I didn't like the fact that every little layby on the road had a parking charge last time I was in the Lake District. The council have started doing that on Dartmoor too.
Is it possible to buy a weekly parking pass as a tourist?

PonyPatter44 · 23/11/2024 16:16

@Garlicpest , was your encounter with the monolingual American in Geneva in about 2006? I think I sat next to him in a restaurant, and ended up translating half the menu and every interaction with the waiting staff for him! He was really phenomenally dense.

Garlicpest · 23/11/2024 16:25

PonyPatter44 · 23/11/2024 16:16

@Garlicpest , was your encounter with the monolingual American in Geneva in about 2006? I think I sat next to him in a restaurant, and ended up translating half the menu and every interaction with the waiting staff for him! He was really phenomenally dense.

Oh, heck, there's more than one of him! 😬

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