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Chase bank just told me to go and F myself!

154 replies

EachandEveryone · 04/09/2024 13:36

Well it was a lot shorter than the Barclays scam that went on for days even when I told them I was in oncology having chemo they scammed £9000 out of me and, thanks to you lot I got it back. This time he called asking if I paid for postage from Evri in reply to an email Evri sent saying they couldn’t deliver. I went into that email and filled it all in but never paid the delivery. He told me it was a scam and they need to send me a new card. I said well the parcel has still turned up and I’m not interested in a new card I use my phone anyway and I will call you back. His reply? F you and put the phone down. Honestly, they are relentless.

OP posts:
SerendipityJane · 04/09/2024 17:54

GPnamechange · 04/09/2024 17:07

Perhaps the reason it’s hard to get to speak to your doctor is because they’ve had to go round to your house to post a note through your door to tell you that your platelets are dangerously low because they can’t get through to you on the phone ?

That has never happened.

Oldfatandfrumpy · 04/09/2024 17:54

I got told to fuck off by 'Barclays' after they phoned to tell me of a fraud and ask me questions.

I clearly didn't give them the answers that they wanted (have you shared your pin/passcodes etc with anyone? No I haven't, does anyone have access to your internet banking? No they don't etc), so they started threatening me with opening a fraud investigation.

When I said 'well yes, that would probably be the best thing to do' they tried to tell me that it would mean very bad things for me if I had lied about people having access to my cards etc.

I told them that if there had been fraud on my account they should absolutely investigate it. At which point they told me to fuck off and hung up 🤣

murasaki · 04/09/2024 17:55

MrTiddlesTheCat · 04/09/2024 17:01

Wasn't there one episode of Scam Interceptors where they were really worried about a confused elderly gentleman who was on the brink of losing thousands. They's been at him for hours and the only reason they hadn't scammed him yet was because he was getting into such a state that he couldn't do what they were demanding.

Rav (the presenter) eventually managed to get a call through to him. The elderly gentleman was a sharp as a knife. He'd known all along that they were scammers, said he was bored and was enjoying wasting their time, knowing they couldn't bother anyone else while they were tied up with him. Legend!

I saw that one, he was great. And the one where they managed to contact a concierge in a retirement home in the US and she bowled upstairs and put a stop to it.

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GETTINGLIKEMYMOTHER · 04/09/2024 17:57

Quacksalver · 04/09/2024 14:31

This time he called asking if I paid for postage from Evri in reply to an email Evri sent saying they couldn’t deliver. I went into that email and filled it all in but never paid the delivery

I might be reading this wrong, but it sounds like you might have given your details to another scammer? I got a scammy text from evri this week. They seem to hit at the lucrative times of xmas and back to school times. They know almost everyone will be expecting a parcel.

A vulnerable family member falls for these scams again and again, just seeming to fly under their radar.

Within just a few days I’ve had almost identical scam attempts, purporting to be from both Royal Mail and Evri. A ‘large letter’, nobody in to receive it, click here to reschedule…
The RM page was very convincing at first - looked identical to a RM website, so I clicked to reschedule, but then they were asking for all sorts of other info, inc. my DOB, FFS - plus of course there was a box stating the charge I’d have to pay - something like £2.39 - to lull me into thinking it was peanuts before supplying all my cc details…

Stickytoffeepudding6 · 04/09/2024 18:01

gardenmusic · 04/09/2024 15:20

Pretty sure his name wasn’t really Mark either

Mine was in a thick foreign accent 'Hello. My. Name. Is. Barbara White'.
I replied that it was an unusual name for a man. 'What?'
Phone hastily taken over by another man. 'Hello, my name is John Marshall'.
I said that I wanted to talk to Barbara. He hung up.

Hahaha love this

Oldfatandfrumpy · 04/09/2024 18:02

Oh I should just say that it was clear that they were scammers very quickly and they didn't ask for any of my account details or personal details (I think they were working up to telling me they'd need to create a new account for me)

AgnesX · 04/09/2024 18:05

I had the one about how my pc was infected with a virus and how I needed to to download a bit of software to get it sorted. I was at work.

I transferred the call to our IT dept who are the most annoying shower and also in India ( in fairness it's not individuals but the bloody system) to let them fight it out amongst themselves.

CormorantStrikesBack · 04/09/2024 18:06

I just had a call from a Swedish number from someone with an American accent asking if I was x name, which is my maiden name. I’ve been married over 20 years. My yahoo email address is still my married name but i don’t think my email is linked to my mobile number. Anyway I denied all knowledge of anyone of that name. Not sure if it was a scam.

BigBoysDontCry · 04/09/2024 18:10

My standard response is usually to say that calls are recorded for training and monitoring purposes and that I need to do a quick security check so could they please confirm their full name, date of birth, postcode and first line of their address...

Confuses the shit out if them.

There's a lady on tiktok who pretends to be an old confused lady and winds them up. At one point she was doing a siri voice as well in response to things the scammer was saying. It's quite delicious.

samarrange · 04/09/2024 18:11

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Not in my case. Maybe because I'm not in the UK, or maybe because the person who called me sits in a branch near my house rather than a call centre, and can call up all my accounts etc at any time, including when I go into the branch. Perhaps both.

caulihead · 04/09/2024 18:15

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HereForTheFreeLunch · 04/09/2024 18:15

My bank called me once and wanted to KYC me over the phone so they were sure I was who they wanted to talk to.
I refused, and the lady was annoyed with me for asking who on earth she was and how did I know she was who she said she was!

This was many years ago so hopefully they don't do this any more. It was almost like a skit was so funny.
And not a scam.

DopeyS · 04/09/2024 18:19

I get a lot of scam calls to both my personal and work phone. I've noticed there's often silence for a few seconds and then a strange connecting tone and then someone speaks. Every time I hear that tone I hang up.
I also get some where I do speak to them and often get 'Hi is that <current first name> <name before marriage>. I either say I don't know them or hang up. I've been married 7 years if they don't know my current name there's a good chance I don't want to hear what they have to say.

Sometimes they are just relentless though and it means that I barely answer the phone and just Google the number after.

samarrange · 04/09/2024 18:20

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Well, now we're into a standoff. I wouldn't have answered questions like that to a stranger claiming to be from the bank. 🤷‍♂️

If they call me at the mobile number that they have on file for me, probably using an auto-dialer (i.e., they press a button on their screen to dig the number out of the system, so no wrong numbers), and to which they regularly send security messages by SMS for online transactions, I don't think it's unreasonable for them to assume it's me.

But maybe I should ask (or they could offer!) for just the number after the decimal point of the balance.

Mindymomo · 04/09/2024 18:21

I’ve said to one of these callers, how do you sleep at night knowing you’ve scammed people out of their hard earned money, only to get told to f… myself. Charming, at least speaking to me, I keep them on the phone “while I connect to the internet” which obviously takes a while as computer is old, then I leave them hanging on, getting angry, this way it stops someone else being scammed.

Iwasafool · 04/09/2024 18:25

I refuse to shop with John Lewis after someone spent £300 on my card, they must have cloned it. I rang JL and asked what I'd bought, I'd had several weddings and big birthdays that summer and thought I must have forgotten something. They refused to tell me because of data protection, I said if I'd bought something surely it was my data but no they wouldn't tell me. I asked if someone was in the shop or was it delivered and it was delivered. I asked where it was delivered and again it was none of my business due to data protection. I said can you just tell me the city or even the county and they came back with that information and I said I didn't know anyone there and I'd never been there. They said I needed to phone my card issuer and sort it out.

Sainsbury's bank were horrified and refunded me the money and said they'd sort it all out.

I felt like JL were as bad as the people who used my card.

caulihead · 04/09/2024 18:25

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feellikeanalien · 04/09/2024 18:28

I once got told to fuck off by a "solicitor" who was phoning regarding a payment I was due in respect of an accident I was supposed to have been involved in.

I was ever so polite and said that I was sure that, as a solicitor, he would understand that I was just going to check his registration with the Law Society.

Lifeomars · 04/09/2024 18:28

A few years ago I was phoned by someone claiming to be HMRC and saying they were going to have me arrested for unpaid tax. I pretended to sob and wail saying "Oh no, please don't arrest me, I have just given birth to twins, please I beg you don't take me away from my babies".They hung up and I never heard from them again. I despise scammers and hope that I will always be able to see through their tricks but it is a worry that they are getting more sophisticated

caulihead · 04/09/2024 18:34

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samarrange · 04/09/2024 18:35

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Well yes, but I assume they started by saying "Is that Samarrange?" and I said "yes". Now it's true, I could have been someone who had nicked my phone and was impersonating me, but it doesn't seem like a very likely thing to do. And in the unlikely event that someone had targeted me for phone theft and was waiting for the bank to call so they can discover my current account balance (bwahahahaha), they would probably have nicked some other details too.

Again, at some point, someone has to trust that the other is who they say they are, and I don't trust people who call me, but I mostly trust people whom I choose to call. But there's always a level of risk. If it's just my current account balance leaking out to a random phone thief, meh.

There was a scam in the UK a few years ago where the scammers were pretending to be the bank's security department. They called people on their landlines and said "Of course, we know there are lots of scams about, so we want you to hang up and call us back at the number on the back of your card, so you know it's us". But what the victim didn't know was that (at least at the time), a call to a UK landline is not terminated until the caller hangs up. So the victim hung up, lifted the receiver and heard a dial tone (which was being played to them by the scammers), dialled the actual number for the NatLloyds security department, then heard the phone ring two or three times (again, a recording) and was answered, "Hallo, NatLloyds security team... Mr Smith? Oh, thanks for calling us back, yes, we just need your debit card and PIN number, we'll send a car round to collect it".

caulihead · 04/09/2024 18:37

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MaidOfAle · 04/09/2024 18:38

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Given the choice between my bank giving my current balance to someone who has answered my phone or me being expected to give my name, address, etc to anyone who claims to be my bank without me having any ability to verify that this is in fact my bank, I know what I'd prefer.

caulihead · 04/09/2024 18:39

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TellTaleHeart14 · 04/09/2024 18:40

Sky call my almost everyday to say good news we can give you 40% off your billing. As I always respond fantastic deal that you’re able to give me 40% off nothing as my Sky is free 😂