GP bollocked me for a Facebook comment

[Lliria]

So, I don't know if I ll be the only one but basically my GP used my telephone consult to bollock me for a comment I made on FB.
Like all local FB groups there's always a whinge topic and even though our GP practice is very good sometimes the 7am App for making appointments just doesn't work so by the time I can call though all the appointments have gone sometimes by 9am. So I commented on a post that was already running about this- nothing mean just agreeing..
Weeks later I managed to book a phone consult off the 7am App. The GP called at 7.20 then 2 minutes into the chat had a proper go at me about my comment and said I'd hurt people's feelings etc.
I was shocked that a medical professional sabotaged my appointment to do this.
What I wrote in my private life has nothing to do with my medical consult - surely
Why is he reading through everyone s comments then using his position to say something ?
I feel it's inappropriate.
I've never even seen him as a patient.
I'm actually quite upset and feel I've taken the can for the other 62 people that made comments that day.
Maybe he was stressed but it's not ethical is it ?

Every surgery has a complaints procedure, it’s a mandatory requirement. People can complain on the phone, in writing, email, or they can have a meeting with the practice manager. But more often than not, patients don’t want to make a formal complaint. They just want a moan. And they want to moan to someone who is seen as having power. So when they get to see the doctor, they moan about how hard it’s been to get an appointment.

Yes. 🤣

This puts the OP on context doesn’t it.

MaKe A cOMpLaiNt

F off honestly

fiddlemeg what does AS stand for? How did you track down the OP?

Not the vast majority of GPs

Taking it out on patients? Sorry, but that is unacceptable.

If you write a negative review about a B&B, Hotel or restaurant, do you expect them to have a right to reply?

Why not a GP?

If you write a negative review about a hotel, then the hotel can answer back to you.
So if someone complains about an APP, then the designer of the app can answer back. Or the group using said app, in that case the surgery.
So similar to the hotel answering.

But a GP answering (in the middle of an appointment!!) is like the person at reception having a go at you because you left a negative review about the food and they felt it was a personal attack on them. I’m sure you’d find that weird.

Can someone please point me to the utopia where GP surgeries can be swapped like shops or banks at will and staffed by competent, saintly Drs as the people berating the OP are championing. I’d love to join one of those.

Because it would beat getting nerve damage because of a GP who had never met me but made value judgements based on my age rather than listen to ‘a neurotic woman’ or another - claiming to be my regular GP despite having never met her - neglect results that showed a life threatening condition and blame it on the receptionist for being lazy. They clearly ran out of the infallible saintly type when staffing my local surgery. They do a great line in taking any criticism personally and using it against patients though, so they have something in common with the OPs charmer.

The place to comment is on the post not during a consultation! People moan about our gp surgery- and given my brother now has just weeks to live due to their incompetence- rightly so but the practice does sometimes reply to the comments.

Just to add that I have never commented on a post about our gp but I have promised my brother that I will be making a formal complaint so no one else is treated so appallingly.

I understand very well how they work. They are still private businesses run for profit, being regulated and having contracts which must be fulfilled does not change that. The fudge which simultaneously allows GPs to be partners in a private business but still benefit from the best pension scheme even in the public sector is a good example of just how powerful the lobby was.

My point stands - a system which doesn't have to care about its customers, patients or clients will regularly fail to care. Its no secret that some GPs and their practices go over and beyond to support patients in their care and others are piss poor and get away with it because they don't have to care due to their patients being stuck with them.

Well we know a lovely couple have a gorgeous house in an exclusive area, apartment on the French swiss border for skiing. Very good GP, now older so part time. I don't, however think the other GPs in the practice who aren't partners are living this lifestyle. It really is a minority who benefited from getting in at the right time.

No inheritance, parents thankfully alive and well. Worked hard and thrifty , which helped.

14 years ago.

Meg 14 years ago their home was three times the price of a nice 4 bed home. It's gorgeous up there, now the price is eye watering four times the price

Every NHS trust is a separate body that pays, and subcontracts. You still shouldn't expect to have a good long term doctor-patient relationship if you post online to slag them off.