Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

GP bollocked me for a Facebook comment

390 replies

Lliria · 22/02/2024 22:14

So, I don't know if I ll be the only one but basically my GP used my telephone consult to bollock me for a comment I made on FB.
Like all local FB groups there's always a whinge topic and even though our GP practice is very good sometimes the 7am App for making appointments just doesn't work so by the time I can call though all the appointments have gone sometimes by 9am. So I commented on a post that was already running about this- nothing mean just agreeing..
Weeks later I managed to book a phone consult off the 7am App. The GP called at 7.20 then 2 minutes into the chat had a proper go at me about my comment and said I'd hurt people's feelings etc.
I was shocked that a medical professional sabotaged my appointment to do this.
What I wrote in my private life has nothing to do with my medical consult - surely
Why is he reading through everyone s comments then using his position to say something ?
I feel it's inappropriate.
I've never even seen him as a patient.
I'm actually quite upset and feel I've taken the can for the other 62 people that made comments that day.
Maybe he was stressed but it's not ethical is it ?

OP posts:
Drew70 · 23/02/2024 12:50

solongandthanksforallthedish · 22/02/2024 22:22

I think we need a verbatim quote of what you wrote to judge.

NHS staff are working very hard, and public Facebook moans hurt. And staff leave because of them. Making the problems worse...

Please remember though that GP and staff aren’t NHS employees, their payslips come from private consortiums that are sub contracted to the NHS!

scoobysnaxx · 23/02/2024 12:56

Disgusting.

Report this to the CCG of your practice and the GMC.

justasking111 · 23/02/2024 13:00

scoobysnaxx · 23/02/2024 12:56

Disgusting.

Report this to the CCG of your practice and the GMC.

You forgot, your mp, Rishi Sunak and the King 🙄

Interested in this thread?

Then you might like threads about this subject:

scoobysnaxx · 23/02/2024 13:03

It doesn't matter what you said it is unbelievably inappropriate to bring this up in a medical consultation. PERIOD.

If they are concerned about what you wrote they should give you a call separately to discuss or write a letter to you.

After being scolded in such a way I would not want to be opening up to the GP. That person could be seeking help for depression and feeling suicidal and that GP could make them hesitating to call again for help, or to open up to them entirelyor to take any advice they then give. We struggle enough to get GP appointments they can be weeks away! I wouldn't want to see this GP ever again which could delay me getting future appointments which could be disastrous physically or mentally.

No this really isn't 'a bit far'.

There are many many barriers to accessing medical help and a huge problem with people not trusting medical professionals. It contributes hugely to resource issues and patient outcomes.

We do not need our doctors speaking to patients like this.

Really disgusting.

fleurneige · 23/02/2024 13:05

Hardbackwriter · 23/02/2024 12:50

It doesn't matter. If what OP said was abusive, defamatory or prejudiced then it still shouldn't have been addressed in a clinical appointment - it should have been dealt with by the practice manager entirely separately, involving the police if relevant. If it was so hurtful or offensive that the GP no longer felt able to provide care to OP then she should be removed from their list and told to register elsewhere.

Fair comment, agreed. But GPs are human, and we don't know what was said, both OP's comment (she could easily share here, but won't- we can only guess why), nor what the GP said. Could have just been a 'btw I was disappointed to read your comment. Next time do get in touch with the Practice Manager'.

My brother is a practice manager and has shared with us some of the comments made on FB groups, and they can be quite shocking and very personal (as if 'the old fat bat on reception is a real dummy', and the ilk).

Lilacanemone · 23/02/2024 13:15

Lliria · 22/02/2024 22:31

@Elecrricmaracas it was an overview comment just saying that the App system wasn't working and maybe there would be a better way. I also said once the practice was a good one when you can get in !
I think the practice had been getting a lot of negativity so that was the final straw
He probably just recognised my name so went for it

Here is the gist of the comment, so it wasn’t personally attacking anyone and no need for hurt feelings.

justasking111 · 23/02/2024 13:21

Lilacanemone · 23/02/2024 13:15

Here is the gist of the comment, so it wasn’t personally attacking anyone and no need for hurt feelings.

Nope even Alexa doesn't sulk when the grandchildren shout at her

ThankGoditsChristmas · 23/02/2024 13:24

The GP was completely inappropriate. As a health professional he should have dealt with the problem through the correct channels if he had an issue. During a consultation a patient may be vulnerable and wanting to discuss something intimate/uncomfortable. You wouldn't do that with a GP who had brought up this issue. It's completely inappropriate. I'm not saying GP's don't get a hard time, my partner is a GP and I see some of the struggles. However there are ways of dealing with things in a professional manner. It wasn't even as if the OP started the post and slagged of particular doctors. It was a general comment.

What I find much stranger on the GP's part is that you say you don't know him and he hasn't seen you before. So how did he know it was you? It's as if he saw the FB post and wrote a list of names for future reference to "tell them off" during a consultation.

RiderofRohan · 23/02/2024 13:34

DeliciouslyDecadent · 23/02/2024 07:27

How is what you did any different to a Google review?
Many practices are rated by Google reviews and I doubt GPs are scrolling through those and berating patients for a negative comment.

I live in a small town and new people often ask about GP practices when they want to register. There are always mixed comments including those like yours, where it's hard to get an appt.

Your GP was wrong. If there are issues, the practice and him out to be trying to FIX IT!

It's time patients were treated as customers, not nuisances, which seems to be the way now in parts of the NHS.

I'd complain to the practice manager.

Customers? Well, we are going towards privatised healthcare for those who want it.

It's not possible for individual GPs to fix the funding squeeze. We need to do this collectively as voters.

The GP was ridiculous but many of the suggestions on this thread are ridiculous. Get him sacked? My guess is the only reason he even cares is he's a partner and so would need to sack himself. Then we have one less GP. That will fix the access problems.

Riverlee · 23/02/2024 13:40

@ThankGoditsChristmas

”As a health professional he should have dealt with the problem through the correct channels “

Maybe op should have made her complaint through the correct channels also, instead of posting it on a public forum.

femfemlicious · 23/02/2024 13:47

Thetraitor · 22/02/2024 22:17

So you now come on here to repeat the process and moan about them on here? I would say we can’t see the comment so don’t know what it was; you should be accountable for what you write and you need to recognise the impact simple comments you make may have on others. Whether the GP should have raised it with you I’m not sure but your taking offence demonstrates you did something wrong as you were embarrassed

Are you the GP🤨

justasking111 · 23/02/2024 13:47

I did ask on another thread does your GP do private appointments. No-one knows. A poster reckoned that some people sitting in the waiting room were private. When I was growing up and into the 70s 80s you could see some privately. I remember the senior partner Dr white had private patients and NHS in the same building. A friends mother Dr keible a GP saw patients in an office in her home. It was all quite open then. Now it's shrouded in mystery. Why so coy?

Zone2NorthLondon · 23/02/2024 13:48

He should acknowledged it and advised you speak to practice manager. Should have been addressed in consultation

Zone2NorthLondon · 23/02/2024 13:49

Typo Should NOT have been addressed in consultation

HipHop63 · 23/02/2024 13:51

In around 1987 my GP was being investigated for offering birth control to young women who didn't require it, (something to do with he was making money from doing so from the drug company) I'm not sure why he wasn't suspended at the time whilst being investigated but whilst I was in his office with whatever complaint it was I was seeing him for, he whipped out a clipboard with a petition in support of him that one of his patients had organised and asked me to sign it. Being so young at the time, I felt under pressure to sign it, if it was now I'd have told him to F Off in to uncertain terms.

Justreally · 23/02/2024 13:53

"Disgusting.

Report this to the CCG of your practice and the GMC."

People like you are the reason doctors no longer wish to work in the NHS in the UK. Try reading up confrontation as a consultation model in General practice. n.b, not a GP

julili · 23/02/2024 13:54

The longer OP doesn’t share the response, the more inclined I am to think the GP was right to stand his ground a bit here.

RiderofRohan · 23/02/2024 13:54

justasking111 · 23/02/2024 13:47

I did ask on another thread does your GP do private appointments. No-one knows. A poster reckoned that some people sitting in the waiting room were private. When I was growing up and into the 70s 80s you could see some privately. I remember the senior partner Dr white had private patients and NHS in the same building. A friends mother Dr keible a GP saw patients in an office in her home. It was all quite open then. Now it's shrouded in mystery. Why so coy?

The vast majority of GPs in this country do not see private patients. There is no mystery

Marmunia106675 · 23/02/2024 13:54

This happened in my area. A woman pointed out that appointments were hard to come about and she received a letter to her home address. It stated she should not be making defamatory (they weren't) comments. About six people on the thread received letters. Of course, she posted the letter for everyone to see, so the practice has just dug itself into a deeper hole!!

Kinneddar · 23/02/2024 13:59

There was a thread on our local FB page which turned into just slagging off the GPs and staff. A post was made on behalf of the practise saying any further posts being abusive about the staff would result in the poster being removed from the practice. It went quiet after that.

During a consult isn't appropriate though

fleurneige · 23/02/2024 14:00

Lilacanemone · 23/02/2024 13:15

Here is the gist of the comment, so it wasn’t personally attacking anyone and no need for hurt feelings.

The gist is one thing. Why not post the actual comment?

scoobysnaxx · 23/02/2024 14:05

If you can't act appropriately you have no business being a doctor.

This is far faaar down the list of reasons why people in this country don't want to be doctors how bloody ridiculous.

ThankGoditsChristmas · 23/02/2024 14:05

Riverlee · 23/02/2024 13:40

@ThankGoditsChristmas

”As a health professional he should have dealt with the problem through the correct channels “

Maybe op should have made her complaint through the correct channels also, instead of posting it on a public forum.

He is the health professional in a position of power.

inamarina · 23/02/2024 14:09

fleurneige · 23/02/2024 14:00

The gist is one thing. Why not post the actual comment?

If she repeated the comment word for word on here, wouldn’t it make it possible for people to track her down on FB?

justasking111 · 23/02/2024 14:22

RiderofRohan · 23/02/2024 13:54

The vast majority of GPs in this country do not see private patients. There is no mystery

So who works for BUPA, SPIRE, AXA etc?