A little complicated. But DD bank account was closed a while back something to do with fraud. We did not understand how or what had happend . Recently got advice on how to chase it up and look into it . Anyway dd realised it was from her DV situation. There is a section within the bank for people to seek help under dv. Dd spoke to someone on the phone went into quite a but of detail. She's also seem someone in the bank to give details speak about what happend etc.
So dd was told to write everything down as best she can about the dv and how it come to effect her bank account. They told her not to hold back and just put everything she can think of. And that they will help her typed it all up and get it sent to the people who deal with that sort of stuff.
Anyway the lady read through everything and cried she said how dd was so strong for all that she has been through. And she really felt for her etc. Was sad that the lady cried but also nice that she had empathy and understanding for DD.