Royal Mail

[Puzzledstill]

if I was to order tomorrow for next day delivery would you risk it?

To be fair, post used to arrive early AM in years gone by so posties were delivering in the dark and cold so it's hardly a new thing.

RM are stuck in the dark ages now with other couriers doing a far more efficient and cheaper service so RM do need to make alot of changes to keep up with the times. Not many people get extra for working Sundays for instance nowadays!

@WeBuiltThisBuffetOnSausageRoll The USO is under threat, this service provides a delivery to every address in the country 6 days a week for the cost of a stamp by 3pm.

Sadly, for many, many people, that ship has long sailed.

This isn't legal though. The Universal Service Obligation has to be met, it is agreed in Parliament and regulated by Ofcom. I wrote to my MP today as it is impossible to get through to Royal Mail to complain and you can't report to Ofcom until you've complained to Royal Mail.
By law 1st class stamped items are delivered the next day and 2nd class in 2-3 days but there is more profit in delivering parcels. Management at Royal Mail are making changes by executive action and postal workers are being punished.

I understand. And agree. But she came on here asking about delivery for an item. Not to get ripped to pieces.
A bit of kindness in the world would be great.
We know the strikes are impacting, we support those that are striking. But surely OP just wants an answer to her question without the bullying.

@ArcaneWireless i don’t have a fringe I have bangs

@Prisonpocket if you read the whole thread you'll see it was OP herself who turned it into an argument about the strikes.

@ArcaneWireless if you was unhappy in a work/relationship would you stay?

Isn't there other postal companies people can use? If those people wanted to order online they can order from a retailer that uses another postal service... or am I missing your point here?

But but but surely you can see these jobs need to be done by someone? If everyone leaves, then what?!

@Prisonpocket thanks i did and x

@ArcaneWireless abolish something that as been on its arse for years, it’s not exactly working people are spending money for Christmas/birthday in a cost of living problem and loosing

Please stop @ing me OP.

Until you walk in their shoes and would be happy to watch your terms and conditions being altered to their detriment, as they are also trying to do elsewhere, then you won’t understand.

And trust me, if you actually were in that position, brassy hair would be the last thing on your mind.

Exactly. Her provocative comment about the shorts shows what she's here for. She's not being bullied.

@Puzzledstill how can you say a company that made over £700 million profit last year has been on it's arse for years. Royal Mail told the Telegraph this week they have a £1.7 billion war chest to destroy the union. The biggest shareholder Royal Mail have is Czech billionaire Daniel Kretinsky. He recently took his shareholding to 24%. Royal Mail is ready for asset stripping and selling of for a quick profit for shareholders. The pension pot is over £2 billion rainy day money. Royal Mail shouldn't be up for selling to foreign investors, it should be a public service that puts it's profit back into the country.

There’s so much more to the strikes than money, they are striking to save the service to the public as it is now. For example Royal Mail want to close the customer service points meaning customers will no longer be able to collect their parcels at their convenience. Instead there will be 3 delivery attempts before the item is returned to sender. This will inevitably mean posties feeling compelled to leave parcels in unsafe places, similar to Evri et al. This is planned to happen as soon as February next year. Anyone who doesn’t support the strikes effectively supports a huge reduction in service level and a very inferior Royal Mail of the future.

Royal Mail shouldn't be up for selling to foreign investors, it should be a public service that puts it's profit back into the country
I agree
I would also like to add that I received 2 xmas cards through the post today which were posted a day or 2 ago at most

For example Royal Mail want to close the customer service points meaning customers will no longer be able to collect their parcels at their convenience. Instead there will be 3 delivery attempts before the item is returned to sender
That seems counter productive, then again it is a problem that things which need to be signed for (or where the recipient needs to be in to take delivery) are (of necessity) being delivered when many people have no choice but to be out at work.
Do we need to make some other kind of provision for this?
What would that look like?

@Soothsayer1 customers would need to set up inflight requests online nominating a safe place, but very few customers are aware of this as Royal Mail do not actively advertise it. Then when the postie scans the item they would see that the customer has, for example, asked for it to be left in the shed. Items requiring a signature would have to be left with a neighbour if the customer wasn’t home. I’m not sure what would happen to special delivery items though as they require a signature but cannot be left with a neighbour. However because the posties will inevitably become overwhelmed with the volume of parcels ( ie todays parcels plus the previous 2 days undelivered parcels) it will lead to doorstepping of items and potential theft and loss of goods as well as customers parcels going back to sender. Apparently, the closure of the customer service points is what the customer wants according to the CEO

Apparently, the closure of the customer service points is what the customer wants according to the CEO
I wonder why @Loveletters123 , spose they want to sell off the premises? It all just seems very messy & ad hoc, and out of step with modern day online shopping trends!

@Soothsayer1 I think it’s just to cut back on staffing them. More money for the shareholders and reduction in service for the customer. This is just the tip of the iceberg I fear if they push through these changes

😤
😟
SIGH
guess we'll all have to try and be shareholders then😐

Exactly this. In the past few days I have bought off retailers who specifically state they use DPD, and lots of Amazon. Royal Mail have also lost/stolen/abandoned a parcel that I sent on 30th Nov. I will never use them again if I can help it and will now always actively choose a retailer that uses an alternative service.

In the past few days I have bought off retailers who specifically state they use DPD, and lots of Amazon. Royal Mail have also lost/stolen/abandoned a parcel that I sent on 30th Nov. I will never use them again if I can help it and will now always actively choose a retailer that uses an alternative service.

Yes, it's not really what you want as a business when people's hearts sink as they realise that something they've ordered is being delivered (or not) by you. I've had this a couple of times with Amazon, where it's not always instantly clear that something is coming from a third party rather than Amazon themselves.

It's going to take me a long time not to sigh and wonder when/if I'll actually get it, when I see that RM or PF are involved in delivering something to me. There may be a number of reasons not to like Amazon, but their speed and reliability of delivery is definitely not one of them.

It’s a shame for Royal Mail. I generally think of it well but it’s going to be harder against competition

Or choose to use an alternative provider in future.