Anyone else just had relentlessnessly crap customer service recently?

[OrangeSharked]

Bit of a rant really but prior to covid I would say I rarely had a reason to contact customer services. But recently I've just had problem after problem after problem with things, normally parcels. When I try to talk to customer services all you get are platitudes, its often impossible to actually get someone to look into or sort out an issue. I'm just sick of being patronised or brushed off by customer services.

Anyone else finding that customer service from companies just gets worse and worse? I understand these are big companies that don't really give a shit about their customers, but still. I miss the days when you could call a companies customer services and get anything other than a 'sorry about this, unfortunately there's nothing we can do!'

@HowNowUnholyCow

There is support of sorts. Management will reassure you, give you time to recover, and there is in house mental health provision of sorts. But what REALLY needs to happen imo is a genuine zero tolerance policy regarding abuse towards staff. You shout, scream, insult, abuse, threaten then you are escorted from the premises, you lose your right to purchase, and you do not get it back until you amend your behaviour. Yes companies would lose some sales, but people would soon realise they meant business and a lot of it would stop. Instead we outwardly have a sign saying that we have the right to work without tolerating abuse, but the practical reality is the customer gets to behave how they like with little or no sanctions.

👏👏👏👏👏

Sorry but it works both way's. My team are up against it every day with supply issues. These are out of our control so they suggest alternatives or go out of their way to get items from other stores. Not sure what else you expect from Us?