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Most bonkers complaint/dispute you’ve had at work?

436 replies

ChooseYourLameName · 16/11/2020 20:24

Someone rang me today to complain I’d sent them a letter in an envelope I’d licked!

I don’t have any envelopes to lick. They all have a sticky bit you expose by removing the seal.

I couldn’t quite believe it. When I said it really wasn’t licked, he said ‘‘I can smell mouthwash you know!’’ Only satisfied when I said although I really didn’t lick it, I would post any future letters with tape to avoid misunderstanding. The strangest professional call I’ve had to ever take, bloody hell.

What’s your most bonkers dispute?

I once had a colleague complain that my bap was too close to her drink in the fridge and she was vegetarian. I quickly agreed to move it to another shelf but she still didn’t seem pleased it was still close by!

OP posts:
Ddot · 19/11/2020 10:45

MustardMitt
Oh please do, Haha

Ddot · 19/11/2020 10:53

A long time ago I worked as a roving examiner in a clothing factory. I used to get such alot of abuse as you can imagine. The main complaint I sent their work back to be redone. Darts in wrong place, zips hanging out, seams open list is endless. Didnt sink in that it wasnt actually my fault the work was shoddy

eenymeenyminyme · 19/11/2020 11:16

I used to work in a bakery, a woman phoned to complain that there was a worm in her loaf of bread. She was asked to bring the loaf in to show us the alleged worm but she said the worm wasn't actually in the loaf but it must have been there as there were worm-sized holes in it...

Had she never actually seen bread before?!!

Soubriquet · 19/11/2020 12:13

@MustardMitt

Not me but a colleague - we worked for head office complaints for a high street bank. She once took a complaint from a dude convinced that ad advert about a hamster wanting to expand his cage was about him, as he’d recently applied for a further advance on his mortgage and his name was Hamza.

I can kind of understand his logic, except his mortgage and therefore further advance was with a different company Grin

This particular colleague must have been on the Mad Customer Hotline as she also got one from a bloke who said an advert with an ugly bloke had cost him a date because he looked too much like the guy on the advert Grin

Also had some horrible ones. Won’t share those though.

GrinGrin Hamza hamster
RiftGibbon · 19/11/2020 13:26

I was a customer involved in a dispute with ship staff once.
I was shopping in a now deduct high street general store and selected a pair of jeans and a jumper. Both items were in the sale. There were sale signs in the windows, and at various points around the shop floor, including the locations that I had picked these garments up from. The jumper was reduced to £8 and the jeans £12.
When I got to the checkout the cashier scanned the items and told me my total was £25. I disputed this.
She disagreed.
I explained that 8+12 =20 and that the items were in the sale, but she wouldn't have it, despite them both having "sale" tags.
A queue built up.
"Don't you want these items?"
I explained that yes I did, but I wanted to pay the price that they were advertised at.
Eventually a supervisor arrived. Cashier said, "She wants more money off."
Again I explained. I didn't want more money off, I wanted to pay the price that was on the labels. Cashier and Supervisor chatted.
I was asked to show Supervisor where I got the items. Showed her the two racks, clearly displaying the prices.
We go back to the till.
"Just take the money off, it'll save more arguments" said the supervisor, glaring at me.

Herja · 19/11/2020 13:48

A customer once complained loudly (that is to say properly shouted with spit flying...), first at me and then again at my manager, that the perfume she always bought was now £10 more than when she last bought it 5 years before. I stopped working there 9 years ago and my mind is still boggled by that particular, very well dressed, very MC woman. Her family (they were all shopping together) didn't even seem to see it as unusual.

Now, you do get shouty or violent customers more often than you'd like, but the length of time and force it went on for, combined with how polite she was until we got to the till, made it really very abnormal.

The man who threatned to stab me if he wasn't given a discount (still wasn't given oddly enough) was pretty up there too, but actually still less intimidating than her!

Retail is great for mental complaints.

pointythings · 19/11/2020 14:21

A manager in a long ago previous job reported me to my line manager for answering a question truthfully. I was carrying out an audit of IT equipment to assess whether it was fit for purpose for the new system being rolled out. A user asked me whether we were getting a new IT system and whether the older computers would be replaced, to which I answered yes. Apparently I should have lied and said nothing was going to change.

My line manager was as bewildered as I was and nothing came of it.

slashlover · 19/11/2020 15:28

Someone phoned head office to complain that I REFUSED to sell their 17 year old alcohol. The child had come in alone and apparently I should have accepted it when they told me the alcohol was for the parent.

I got a congratulations from the area manager for following policy.

SpnBaby1967 · 19/11/2020 15:53

I work in social housing and had a customer lose her shit at me as I told her I couldn't evict the couple over the road (about 50 years younger than her) for kissing in public.

Even trying to explain to people that in social housing we cant evict our own tenants and have to have a county court Judge authorise the eviction is an impossible task.

WeBuiltThisBuffetOnSausageRoll · 19/11/2020 16:08

I work in social housing and had a customer lose her shit at me as I told her I couldn't evict the couple over the road (about 50 years younger than her) for kissing in public.

It's usually a certain kind of homeowner, rather than a fellow tenant, who thinks that tenants are inferior humans and should have no rights at all - and is constantly on the phone to their landlords when they put their bins out an hour early or want to park their car on the public road.

PrincessForADay · 19/11/2020 16:49

I'm a manager & wear a name badge that identifies that.

Had a customer demand to speak to "proper" manager, politely explained there I was a manager, he still demanded to speak to "him" not me.

Yes the customer didn't believe women could be managers.

Sadly had this happen more than once

PrincessForADay · 19/11/2020 16:56

@Stompythedinosaur

The dad of a 15yo patient who punched me in the face when I asked him not to give extra paracetamol to his daughter who had just taken the max allowed dose of paracetamol stands out for me.
@Stompythedinosaur please tell me they were arrested!?
PrincessForADay · 19/11/2020 16:59

@TinySongstress

Oh I forgot to add, this was after the service manager offered to have the car thoroughly inspected to ensure it 'hadn't rolled under the seat' and the technician offering to have his breath checked. Those halcyon days.
😂 breath check 😂
WeBuiltThisBuffetOnSausageRoll · 19/11/2020 17:28

what did you say to the bnp bloke

Hopefully told him to go away, back where he came from, and stop taking decent people's jobs Smile

throwaway100000 · 19/11/2020 17:56

@RiftGibbon was that at BHS? What happened is that some fool placed sale stickers on items that weren’t supposed to be reduced/further reduced. The store would either sell at the price scanner shows or refuse the sale (in case of fraud as customers would switch the sales stickers themselves ie a £100 new season apparently coat down to £5!)

But when the supervisor saw that the whole line was on “sale”, they knew it was a staff error and gave you the reduced price as a goodwill gesture. (Alternatively they could have refused the sale and corrected the error). The comment about “saving more arguments” was the supervisor authorising the cashier to reduce these items for future customers, not necessarily a dig at you (although the delivery was bitchy!)

MoodieMare · 19/11/2020 19:12

@WeBuiltThisBuffetOnSausageRoll

I work in social housing and had a customer lose her shit at me as I told her I couldn't evict the couple over the road (about 50 years younger than her) for kissing in public.

It's usually a certain kind of homeowner, rather than a fellow tenant, who thinks that tenants are inferior humans and should have no rights at all - and is constantly on the phone to their landlords when they put their bins out an hour early or want to park their car on the public road.

Ah yes. I was in social housing in a mixed area, I once had a neighbour complain to me that "We open our curtains round here during the day!" When I replied I work nights and that's why I close my curtains during the day I was accused of lying because people in 'council houses' don't have jobs apparently Confused
Ddot · 19/11/2020 19:49

Thats awful cheeky mare

Butterer · 19/11/2020 19:51

This reply has been deleted

Message withdrawn at poster's request.

Thisbastardcomputer · 19/11/2020 19:55

Place marking loving the thread

MitziK · 19/11/2020 20:21

Working in hospitals:

'I don't want to speak to you, I want to speak to Dr.....'

Yes, I understand, but he's in Theatre at present, so if you give me your details, I can tell him when he isn't up to his elbows in somebody's ribcage he finishes his list that you would like to speak to him.

'Don't be ridiculous, you stupid girl. Just go in there and tell him. He can use the telephone on the wall they have in there to call me'.

I did wonder whether she wanted me to hold the receiver for him as well. Especially at it was her husband he was in the middle of at the time.

Then there was the middle manager who pulled me up on my footwear. Apparently, PAs in their mid twenties should 'buy proper, professional heeled shoes such as Manolo Blahniks, not horrible cheap, flat ones from Clarks, of all places'. At least I didn't end up taking a month off for bunion surgery like she did.

Working in a pub:

'That waitress needs to be fired. She dropped a fork when I shoved her out of my way because she had put my husband's plate in front of him whilst facing him instead of leaning backwards, maintaining eye contact with me. She obviously fancied my husband. She came back to the table and asked if everything was alright and she smiled at him.'

Shift manager wasn't agreeing with her, so she threw in her top trumps card.

'She was deliberately showing off her stocking tops to him. It was disgusting, especially with the seethrough crop top showing off her tits and the stiletto heels'.

I was wearing the pub chain official uniform. The ugliest print shirt in the world (hip length and made of what felt like grain sacking). And trousers. As for stilettos, ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha. Fourteen hour shifts do not magically turn a pair of DM shoes into stilettos for the brief seconds I'm doing a courtesy check on a table.

Working in Education

'My child has never failed an exam in their life. How DARE you give them such a mark?' Erm, by not turning up. As you were told on the day. And it wasn't us, it was the exam board, technically. Oh, you wanted one of us to sit the exam for them? Yeeeeh, it doesn't quite work like that.

'How dare you imprison my child! It's prejudice!' Sorry mate, gently persuading a burly six footer to go and sit down in a large room with open doors and windows when he's been relieved of an eight inch fucking kitchen knife (whilst telling the petrified year 7s cowering behind me that he's going to cut someone's throat), doesn't really count as false imprisonment or prejudice; other than the fairly reasonable prejudice to having a total fucking bloodbath in school, I suppose.

'You've marked my child down because you're all jealous of me for being famous'. I'm sorry to hear that, can I take your name please? No, I am not taking the absolute fucking piss pretending. No, can't say I've ever heard of that. Could you let me know your child's - oh, 'Fred's' Mum? Oh, yes, I know 'Fred', he's lovely unlike his bloody mother, apparently Let me just check - he's done really well. I should know. I spent four hours helping him do it because it was shit on first submission. Ah, you wanted 'Fred' to get an A* because you think you are famous.

Undisclosed Employment:

'OK, let me get this straight. You want me to amend/correct/update falsify - - - - so that the figures 'look better'? And you've complained to my manager that I'm being uncooperative and not committed to the organisation for taking my lunch break because when you told me to 'just leave your computer logged on', I said 'Ooops, already logged out'?'

Then there was the complaint that I was 'making too much work for others' by making legally required disclosures.

Or the one where I handed over several thousand pounds in cash to Finance because when

a) it's a sackable offence to keep cash in the insecure office and
b) it's been put in my desk drawer overnight, so it looks as though I've made the decision to keep it there, despite my saying 'I can't keep it in my desk, I'll get fired, especially if we have a break in'.

I'm going to make the decision to get it the fuck away from me.

Especially as the complaint was only made because he found out it was gone when he was going to take a few hundred out of it to 'get some Christmas shopping'.

The world is full of arseholes. Some you work with, some you encounter as part of your work. Much of my life has been spent trying to neatly evade their ire, but sometimes, you just have to breathe gently and remember that arseholery is inherent, it's not a lifestyle choice.

PrincessForADay · 19/11/2020 21:03

@MedusasBadHairDay

Oh The3rdWatermelon the toilet story reminds me of a woman who came into a clothes shop where I worked and demanded to use our toilets, the toilet was through the stock room so we couldn't let her, plus the store a few doors down did have public toilets. She was not happy with that, so went and shat on the floor of the changing room. Shock
ShockShockEnvyEnvy
ivfbabymomma1 · 19/11/2020 21:55

@Cocolapew I literally have tears rolling down my face. My DH is going mad at me for interrupting the crown but I cannot stop laughing picturing that hahahaahah fencing 😂😂😂😂😂😂

Ingridla · 19/11/2020 21:58

[quote enjoyingscience]@WindsorBlues she’s been reading too much Tiger Who Came To Tea.[/quote]

GrinGrinGrinGrinGrin

user18435677565533 · 19/11/2020 22:04

The seagulls don't work for us

Grin
Cocolapew · 19/11/2020 22:06

@ivfbabymomma1 it was years and years ago and still makes me laugh when I think about it.
It was the bopping on the head that got me.

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