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AMA

Stuck in Rhodes

559 replies

TooTrusting · 23/07/2023 08:47

I was just east of Gennadi, 5 minutes away, at Atlantica Dreams resort (Tui). All day yesterday there was a steady stream of evacuated guests from other hotels arriving.
The fire seemed to die down at around 3pm. But by 7 it was raging again.
We were told one of us needed to stay up all night to listen gif the evacuation siren.
There were hundreds of evacuees there by then.
Just before 10pm we were evacuated. We walked to the road where there was a coach and some cattle trucks. It was chaos and hard not to be separated from my DCs (23, 19, 17 & 17). We had no idea where we were going. I had to calm and keep company 2 distraught children (circa 14 and 8) who had got separated from their parents. I lost a shoe and one DC their phone. We had to jettison the one small cabin size suitcase we had brought our essentials in.
Our truck broke down and we walked about a mile, again not knowing where we were going, and were eventually directed onto Gennadi beach. There were around 2000 people there all crammed together. Small boats, capacity around 10, went back and forth between ferry boats and the shore. There was no Dunkirk spirit. People were tired, upset and frightened. Some had not slept for 2 nights.

It took 4 hours until we finally managed to get on one at around 2. It was bedlam with everyone shoving and barging. I was separated from the DCs several times. Nobody knew where we were going.

We were on the ferry around 4 hours before arriving in Rhodes Town at c6.30am. We sailed through ash clouds and people had towels tied round their faces. People were taken off in different buses. We ended up in a school with 150 others. But there was nothing there for us, no beds, mats, washing facilities or food and it was boiling hot.
There was no list so the authorities have no idea who has gone where. It is a total lie for Tui to say they have re accommodated everyone. They have not. They have no idea where I am and until their phone lines open I cannot contact them either. The only info we have been given is an FCO number for advice on travel and consular assistance (which we don't need).
Luckily I have 24 hour insurance access and when I'd re charged my phone was able to establish I am covered (was worried it would be an "act of God"). I have booked a hotel for 1 night, after a long search. I've just arrived - it's chaos with everyone sleeping on the floor.
Just before we left the school a band of volunteers arrived laden with food and one of them thinks our hotel may have been burned down and we are unlikely to get back to try to retrieve our stuff. She says Gennadi is mostly gone.

We leave on Wednesday. We can't check in here til 2 and need to go and buy clothes and essentials. All we have is what we are standing in.

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AllThatFancyPaintsAsFair · 23/07/2023 08:51

You poor things, it's an awful situation and not being helped by the lack of support from the tour operators

Will you stick it out until Wednesday?

TooTrusting · 23/07/2023 08:52

I think we will have to. The airport is bedlam apparently

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TooTrusting · 23/07/2023 08:53

So disappointed. This is the first time I've been able to afford to take them away for 8 years.

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RandomMess · 23/07/2023 08:54

How awful and how even more awful it seems the whole town has just gone Sad

WeightInLine · 23/07/2023 08:55

You sound calm and organised.

What happened to the 14/8yo?

StefanosHill · 23/07/2023 08:55

Sounds very stressful. How did people with young dc fare with the walking?

I guess you can carry very young and with a five year old to a mix of them walking and carry

AlyssumandHelianthus · 23/07/2023 08:55

Do you have access to water?

Nw22 · 23/07/2023 08:56

It sounds awful but I do wonder what people expect holiday companies to do. They can’t really tell emergency services what to do and the people they have on the ground are usually very young who will have no idea what to do.

pompomdaisy · 23/07/2023 09:02

This is no longer a holiday issue. You are an evacuee. I mean it's not like they can get you another hotel. It becomes every man for himself in these times. I was stuck in Morocco when they shut the airspace. We were hoofed out of the hotels and relied on the British Embassy updates from that point.

SweetSakura · 23/07/2023 09:04

How are the people who live there coping?
Horrible as it is for holiday makers, those who live there must be losing everything -their homes and livelihoods. Heartbreaking.

And I can kind of see why it just hasn't been possible for them to get the infrastructure in place (shelters, evacuation etc). In fact in the circumstances how great so many boats have come and rescued people, and it sounds as though people are helping as much as they can.

Well done for looking after the children who were separated from their parents

Easyontheeyes · 23/07/2023 09:05

Are you safe where you are until Wednesday?

User5653218 · 23/07/2023 09:08

Do you have your passports?

Hairyfairy01 · 23/07/2023 09:10

Sounds awful. What happened to the 14 and 8 year old?

HeBeaverandSheBeaver · 23/07/2023 09:15

It's sounds scary and it's a shame it ruined your holiday

Rhodes is A small island suffering from client change it doesn't have the infrastructure for a situation like this. The locals will be doing there best.

Maybe Finally the govts of this world might do something because if they don't no one will be holidaying in southern Europe in ten years.

I hope you get home soon.

Moodflump · 23/07/2023 09:16

When did you fly out? Were you not concerned by the numerous reports in the media about the adverse weather, and although the fires weren't until Wednesday did you not consider cancelling or moving it? What are you expecting people to do?

Pluvia · 23/07/2023 09:18

It sounds as if people are doing what they can in difficult circumstances. Of course there is pushing and shoving and overcrowding and long waits while alternatives are put in place, there's a major emergency. It would happen wherever you are. I'm sorry about your ruined holiday but perhaps insurance will help you afford another.

I imagine this experience is going to put people off holidaying on islands, where you can get trapped so easily.

PriamFarrl · 23/07/2023 09:26

Thank you for the information. It’s interesting to hear about it first hand. It sounds terrifying.

Once I and family were relatively safe my worry would be other concerns, like car keys when I get back, house keys, insurance information. I wear daily contact lenses and without my glasses I’d be in real trouble. What about women having their period?

SmartHome · 23/07/2023 09:26

Really sorry to hear this. Hope you all get back safely and you get everything sorted on your insurance. I think you need to forget about TUI and 5he holdiaybfor now and just concentrate on getting home. Hopefully TUI will do right be everyone and you will have enough compensation to take them away for a long weekend somewhere in the UK in August/September.

Maddy70 · 23/07/2023 09:29

While it's a horrible situation for you all. However You couldn't really expect beds to magically appear for people escaping. You have shelter that's about all they could do at that moment. And lay on buses to evacuate.

Ellie1015 · 23/07/2023 09:32

That sounds terrifying. Hope all ok and safely home on Wednesday.

Velvian · 23/07/2023 09:32

Have the children been reunited with their parents?

Inastatus · 23/07/2023 09:32

What an awful situation. I hope you get home safely asap. Poor locals too 😞

GiddyGladys · 23/07/2023 09:34

At least it appears everyone is safe so far.

littlefireseverywhere · 23/07/2023 09:35

hope you’re all safe, are you with the rest of your family?

Willmafrockfit · 23/07/2023 09:44

you are safe, that is the main thing