Yup. Totally agree. Hence me asking what was said, and why the seriousness might matter.
As I have already been accused here of making this about myself, when I don't think I have, I would like to share my experience of racism in the workplace.
I am in a mixed race marriage, and the HR manager of the fairly large company I worked for told a colleague that he did not agree with mixed marriage, that it should not be allowed, and that any children would have diluted blood.
That was not in the UK.
I talked about it over a beer with a visiting UK director, I did not complain, we casually discussed it. The colleague who the HR manager had said it to was also there, also dinking beer. There was much head shaking, general discussion of racism, and more beer, But I did not make a complaint. The country actually has no laws re racism against foreigners. There was company policy of course.
That HR manager left about 6 months later. I honestly have no idea why.
More than one way to skin a cat, as some folk say.
What the HR manager had said did not really bother me TBH. It bothered the director tho, I think.
So yes, I think seriousness does matter. And that it has a bearing on what advice is given to take it forward. Of course it does.
Ohh, I am white brit. I hate to think what the reaction would be if I had mentioned that. " I am white British and also experienced racism in the workplace, let me say how I think you should complain........." .