What qualifications for 1st Line IT Service Desk?
Gingernaut · 21/07/2019 17:58
Exactly that, really.
What qualifications would an 1st Line IT Service Desk Operator require?
I've looked, but there's a myriad of confusing sites and massive lists of application specific courses as well as CompTIA, BTEC and C&G.
What would make me most employable?
Xyzzzzz · 21/07/2019 18:01
If you have your ITIL qualification I guess. Depends on what the service desk require and what kind of industry it’s in.
Gingernaut · 21/07/2019 18:44
I knew it wouldn't be easy.
I take it there's no 'all purpose' qualification, then?
I'll look up ITIL. Thanks.
Xyzzzzz · 21/07/2019 19:46
Most service desks follow the ITIL principles so that’s a starting point
Gingernaut · 21/07/2019 20:42
Any recommendations for particular course provider?
There seem to be so many and offering differing types of courses. 😳
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