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What qualifications for 1st Line IT Service Desk?
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Gingernaut · 21/07/2019 17:58

Exactly that, really.

What qualifications would an 1st Line IT Service Desk Operator require?

I've looked, but there's a myriad of confusing sites and massive lists of application specific courses as well as CompTIA, BTEC and C&G.

What would make me most employable?

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Gingernaut · 21/07/2019 20:42

Thanks.

Any recommendations for particular course provider?

There seem to be so many and offering differing types of courses. 😳

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Xyzzzzz · 21/07/2019 19:46

Most service desks follow the ITIL principles so that’s a starting point

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Gingernaut · 21/07/2019 18:44

I knew it wouldn't be easy.

I take it there's no 'all purpose' qualification, then?

I'll look up ITIL. Thanks.

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Xyzzzzz · 21/07/2019 18:01

If you have your ITIL qualification I guess. Depends on what the service desk require and what kind of industry it’s in.

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