I support around 200 people in my areas, both operational & non-op, so one large ops area and six or seven smaller support teams. Lucky for me they are all onsite, although we have 5 other sites I'm not main point of contact for them! I'm really enjoying it, even the less than fun bits.
I think it can be hard to settle into a class environment, last year there was one woman who thought she knew it all (why bother with the class?) Challenged the tutor on everything and generally disrupted the class. This year everyone in my class seems to be more settled but there are definitely a few who are very confident and outspoken. I'm not like that at all, but find I do get an awful lot out of listening to the others and their perspective and experience.
I do think I'm getting a lot out of the course and I'm really enjoying it, especially being able to actually graduate at the end of the year too, with a hat and gown! This will be the highest qualification I have so that's really motivating me too!
I'm pass\refer only, although out tutor has said the amount of feedback we get from her is up to us, she can pass us and that's it, or pass us with as much constructive feedback as we want. Good luck with your assignment! The first is always the second most stressful! (The last one is worse, I totally lost the plot with the last one last year!!)