I hope, but question, that the GLP has advised Lisa to try and resolve this through the NHS complaints process.
The following scenario is one where discrimination wouldn’t be found. Lisa sees a urologist for testicular pain. This leads to some conservative treatments but Lisa wants to pursue an orchiectomy instead and , in response to this, the consultant refers for surgery. The admin team book in a pre op appointment with the surgical team and a date for surgery. At the pre op surgical appointment, it comes to light that procedure hasn’t been followed in terms of exhausting conservative treatment and the surgical team explain they are referring back to the consultant stating that further conservative treatments are needed before surgery. Lisa gets upset and says he is not interested in conservation and to go ahead with the scheduled surgery. The surgeon says I won’t go ahead, I will refer you back to the consultant for treatment as per policy and to the GIC who can refer you for surgery without pain factors as the basis for it. You can have an orchiectomy via the urology route should the range of conservative treatment fail.
In this scenario, If the surgeon just referred to GIC without referring back to the consultant for follow up conservative treatment, this is likely to be considered discrimination as a non trans person would not be discharged at this point/ have their pain issues not attended to.
If the GLP are going on Lisa’s testimony, there is a high chance that Lisa has a skewed perception of what was said. If they have an urology discharge letter stating care is being transferred to GIC, unless it states that Lisa is understood to no longer experience testicular pain, discrimination is likely to be provable.