My questions were
Can you explain what you mean by "help" when you say the male member of staff offering to help the customer who is standing in the middle of the underwear section?
What kind of help can be offered which is not product related?
Your reply:
You: customer was looking a bit lost.
The 14 year old girl
• was not lost
• was in the correct area of the shop for the product she was looking to purchase
• was not looking for a staff member to help her.
Have you any facts which proves any of the above statements to be factually incorrect?
You : standard question from a retail worker, especially if a customer was looking a bit lost.
Again on Facts
A number of regular shoppers on this thread from various parts of the UK ( some life long customers) have stated that M&S employees do not make first contact with customers. That employees expect the customer to make the first contact with them.
It is just not their business model to employ staff number to allow them to offer that type of service.
Have you any evidence to offer that M&S have a policy of asking staff to engage with customers who are not first asking for assistance?
And my other question
You: The sequence of events in the articles I've read is 1) The mother and her daughter are shipping, planning a potential bra fitting.
Can you explain why you think
● it is socially acceptable
• for a male member of staff to approach a 14 year old girl (who was not looking for help from a member of staff ) and
• seek to speak to her about underwear generally and specifically about her bra size?
Is this a fair breakout of your reply?
Can you explain why you think
● it is socially acceptable
You: Yes it would be very awkward and frowned on for a teenage girl to be asked about her bra size by a man
You accept it is not socially acceptable?
• for a male member of staff to approach a 14 year old girl (who was not looking for help from a member of staff ) and
You: but this employee wasn't doing bra fittings and like I said we have no evidence that the asked about bra size
You accept he approched the girl?
• seek to speak to her about underwear generally and specifically about her bra size?
You: There's plenty of potential ways to offer help which are none product specific.
Can you explain what you mean by "help" when you say the male member of staff offering to help the customer who is standing the middle actively shopping of the underwear section?
What kind of help can he be offering which is not product related?
Or another way to put the question is:
Why would the male employee not expect to discuss about specific products if he goes up to a customer and offers to help that customer?