One of my hobbies is genealogy. That means I quite often read old newspapers. I was interested to discover how Australian papers in the 1930s would run bizarrely detailed reports from the divorce courts. I suppose that's what they had in rural Australia before TV arrived.
The only place I see regular court reporting these days is in local papers, in those places where local papers still exist. The national media don't do it unless it's a sensational murder trial or a celebrity libel case.
But these tribunal cases are really important because they're about holding institutions to account, and it's not just that the BBC or the Guardian are dodgy on trans, it's that they default to defending the institution against the pesky individual who stands up against the institution.
I also think a lot of this is the distinction David Goodhart draws between the two types of people, Somewheres and Anywheres. Even if an institution is supposed to be serving a community (a local NHS trust or library board or whatever) it's going to be run by the lanyard class i.e. the Anywheres who have no visceral connection to the Somewheres who are going to be most of the public served by the institution.
Institutions being captured by ideology is something we know about on FWR; I think the other half of the picture is that these are basically businesses with contempt for the customers.
I don't think it's exclusively a public/private sector thing either, except the ideologically captured public sector is insulated from some of the pressures that might cause a business to self-correct. E.g. we've seen banks saying "if you don't like our social justice policies we don't want you as a customer." It's long past time these institutions realised that they aren't philosopher kings handing down wisdom to the plebs, they're hot dog vendors who need to convince the plebs to buy their tasty hot dogs.
Alternative media can be a problem because their standards often aren't very good. But it doesn't follow that traditional media still have the standards they used to. Many years ago I was involved in a long and frustrating correspondence with the Guardian, who were being dishonest about an area I had specialist knowledge of, and that whole thing soured me on trusting journos with credentials. Journos without credentials can be valuable even if they're rough around the edges.
I think we need to start by recognising the collapse in trust for institutions. I know that is difficult for centre left people. I have lots of friends who would watch Yes Minister for the first time and assume Sir Humphrey is the hero. I don't believe that for a second, maybe because I am Sir Humphrey.