I'm not surprised to hear this at all.
I had a consultation with them during the pandemic, because my anxiety was sky-high, I was struggling to focus on work and not sleeping, all of which I knew were symptoms of peri-menopause. I didn't want to bother my GP at that time, and wasn't sure if I'd even get a slot there, and I figured that paying an astronomical sum for a private consultation would at least allow me plenty of time for an in-depth conversation about symptoms and my background and whether HRT might be a solution.
I spent two minutes describing my symptoms to a nodding doctor on zoom, who then declared I was a perfect candidate for HRT and spent the rest of the 15 minute consultation talking me through the complicated routine of using it. I paid £315 for gel and tablets, but when they arrived I kept putting off starting them because I was afraid of messing with my body when ALL my symptoms were mental/emotional. Two years later I gave them away to another poster on the menopause board, after I'd spoken to my GP who said that, with my history of anxiety, it was highly unlikely to have a hormonal cause and - even if it did - the regime I'd been prescribed by Newson was absolutely not what she would recommend.
For me, it was an expensive mistake ever seeking their 'help', but I'm glad I listened to my gut and didn't take medication I didn't need, making it an expensive AND dangerous mistake. Four years on my perimenopause is progressing with no noticeable symptoms other than periods getting further apart (74 days and counting just now...) and down to a couple of days in duration. Newson's advice was the exact opposite of the personal and in-depth service I had expected from an 'expert' private clinic.