Yes, from what I can see she didn't confirm the NB sex to the service user, just asked for advice on how best to reply. So far so normal yeah?
Ahhhhh, but you're not allowed to ask questions see? Especially questions about the sacred caste of the gender brigade, and extra especially when asking for clarification - as they can't clarify anything cause it makes their feelings hurt.
So just imagine how, how MUCH poor NBs feelings were so incredibly hurt when NB realised a question had been asked! On an internal email no less, and only to the relevant people mind, but it's THERE, in the sent items folder, hurting away with it's nasty bigotry.
You don't ask for clarity for goodness sake, you reply with a blanket statement that means fuck all, surely everyone knows that?
Never mind reassuring rape victims, the women they are there to help, bollocks to them, no, the gender woo has been questioned, and that will never do. 🙄