I mean it's fairly obvious in the recording that not only does Bella find the way the PCSO is speaking to her offensive (she's saying Bella isn't entitled to single sex rape support - most women find this offensive) but also upsetting.
I would say the children probably find the way their mother is being bullied - in their own home - offensive too.
So why is only one form of offence being punished here, especially when it's obvious which offence is the worse?
It's like with Kate Scottow. What Kate said might have been offensive to one person but the way she was treated by police was many, many times worse - extremely offensive and traumatic for her, her children, her family and millions of women. How on earth can minor offence excuse harassment and ill-treatment by police?
The government really needs to take control of the police force, they seem out of control. And having even 'non crime hate incidents' to be purely in the eye of the beholder is a clear recipe for disaster and an invitation for vexatious complaints by abusers.