Here's a transcript of the relevant part:
So I had this Waitrose delivery, and then he said “oh what is that?” and I said “oh well I run a campaign defending women’s rights, um, women’s spaces - spaces just for women and girls” and he said “oh that means transwomen are women as well, right?” and I said “well, no, transwomen are men” and they said “oh no, definitely not.” I said “oh 100 ?percent?” Um, and he said “well I’m not, I’m not a man” and I said “well I would probably say you were” um “and I’m just going to say to you, like I say to every uh person that I encounter who calls himself a woman - please don’t use women’s spaces…”
This extract is after the preamble where KJ explains that she initially perceived a male with long hair, it wasn't till later that she read the name tag and saw a typically female name.
If you think that's somehow an actionable set of statements, that it's some kind of hate crime or hate incident, that it's something very serious and very much more than a disagreement then you are massively over stepping what is reasonable.
Women are not required to believe that men are women simply because they state that's the case. If asked about it, women are able to explain their position and explain that they disagree.