They've just gone into administration. Received this yesterday afternoon:
It is with great sadness that we have to announce that our beloved VeloVixen is entering into liquidation. After 11 long years, filled with both joys and challenges aplenty, VeloVixen has now ceased trading and is in the process of entering into a Creditors’ Voluntary Liquidation.
We are so proud to have created such a thriving community and trusted hub for women’s cycling over the years. Unfortunately, in recent months an unprecedented number of adverse forces have conspired against us. Despite every effort, they have ultimately made it impossible for a small family business like ours to continue.
On a personal note, this is clearly a miserable time for us – both emotionally and financially. But we went in with our eyes open when we launched during those rosy weeks after the 2012 London Olympics. Running a small business comes with risks attached. Those risks can become insurmountable at times like we are all currently navigating.
However, we feel worse for our customers and suppliers, some of whom also stand to lose out financially. We have always prided ourselves on treating everybody we deal with as we would want to be treated ourselves: fairly, decently and respectfully. Every sale we have ever taken has been processed in good faith, in the expectation that every customer would end up happy with their goods and every supplier would be paid on time. We like to think we achieved this almost without fail for more than a decade.
Sadly, at times like these it has become apparent that this is not always possible or controllable. If you are one of the people that stand to lose out, please accept our heartfelt apologies. It is the last thing we wanted. We have sincerely wanted to be able to be more transparent about the situation earlier than this, but we were advised not to announce anything until this week. For more details on the current situation with Returns, please click here.
Whilst there is no single reason for our situation, some of the factors include: the hugely increased cost of products; energy price hikes and their widespread damage; changes in customer behaviour, with ever-growing returns rates and appetite for discounts; far more expensive advertising rates; and the broader cost-of-living crisis. At the end of the day, if a product is discretionary, then right now people are understandably looking to spend less on it. And, whilst we remain passionate about it, much cycling clothing is not absolutely vital for survival.
We are hopeful that the VeloVixen name may yet live to fight another day in some guise. We will not be involved ourselves, but the worst outcome would be for such a positive force to fizzle out.
Please, PLEASE continue to shop with small businesses – they desperately need your support, now more than ever. And please keep supporting the wonderful world of women’s cycling wherever and however you can.
Finally, we want to send out a huge thank you to everybody who has contributed to making VeloVixen what it has been: our team over the years, our wonderful suppliers, our friends throughout the cycling industry, our Facebook Group members and Ambassadors, our social media and email followers, and most of all our customers - without whom VeloVixen would never have achieved what it has. Thank you so much for everything you have contributed.
Happy Cycling and love to you all,
Liz & Phil