@Bryonyshcmyony
I feel quite indignant on behalf of Dorset Police. They would definitely have investigated this. The implication is that they don't care because it was a transphobic hate crime. I can categorically tell you that wouldn't be the case.
"This time, he went to the police, but ended up not filing a complaint: “The police said there was no point [where to pick up]. There are no cameras here, no one saw, no one heard because they stuck that in my mouth. In other words, it is a hopeless case”, he laments."
It sounds like Ruan did go to the police but the police said there was no CCTV (unlikely behind a supermarket) and no witnesses (surely they could ask, as Ruan was initially attacked outside their front door).
It does sound like the police simply couldn't be arsed.