So what about communal spaces? Presumably people don't confine themselves to their rooms? I think for some women, they would struggle even with that and may resort to either staying in their room with the door locked or moving out altogether - rather than risk being named transphobic or upsetting the trans service user and risking more male violence.
How do you make sure they are actually comfortable and what would you do if they weren't?
No, people don’t confine themselves to their rooms, not least because a lot of what we do is offering workshops and training to help women get back on their feet, get jobs etc. Our residents tend to find one another a huge source of support and companionship, and this includes trans residents.
If a resident has an issue with another resident, we address it. If the other resident’s behaviour is unreasonable then we take steps to stop that behaviour. If that doesn’t work, or if it is too serious a wrongdoing, then we ask the resident whose behaviour is the issue to leave. We might help them find alternative accommodation, or we might simply make them leave, depending on the circumstances. We’ve asked residents to leave in the past because they’ve been abusive to others, used drugs in an unsafe way, been violent to staff, etc. It’s rare, but it does happen.
If a resident is upset at the mere existence of another resident, and it has nothing to do with behaviour, we can’t fix it for them. In my years of involvement (I was a volunteer before I sat on the board) I’ve never known this happen with a trans resident, but we have had people object to sharing communal spaces with someone of a different race and once to someone of a different religion. If we can’t get the residents to accept that they have to coexist peacefully, we would help the resident who was unhappy find alternative accommodation.