Anyone get a response from Audible?

[Notahandmaid]

Sorry, I know there was an earlier thread about this but I can't find it now.

I've emailed Audible several times to ask if they were withdrawing advertising from Mumsnet. I used [email protected] and
[email protected]. No reply from either. I tried a generic customer service address and got a 'I'm sorry for the inconvenience' message back.

I paused my membership and have two days to decide whether to cancel. I'm pretty pissed off that I've emailed several times and have had no answer whatsoever. Does anyone have any other email accounts? I've searched on google but can't find any. I said in my email yesterday that, if I didn't get a reply, I would be cancelling so guess I'll be doing that now.

Thanks

No but I can confirm that I have seen tonnes of Audible adverts while scrolling Mumsnet recently.

That's good news - thanks.

Bit annoyed that they haven't bothered to reply to any of my emails but glad to hear that they haven't pulled the ads. Thanks for the update.

No. I'm the same as you, paused membership.

Nope and I’ve been asking them. Apparently ‘a Relevant’ team is on the case.

I complained to the bbc on 28 dec and had no response either.

I don’t expect a response from body shop.

Fuckers!

I have had at least 3 emails from them in the past week with a half price offer asking me to come back. I'm not biting.

I'm on with the Chatbot 1000 at the moment. Anyone got a message for it?

@SunsetBeetch

I have had at least 3 emails from them in the past week with a half price offer asking me to come back. I'm not biting.

you know if you ask them to delete your details and they keep sending you stuff you can have a lot of fun with GDPR?

I'm confused, what's wrong with Audible?

Yes what is the story here (no pun intended)

there was a rumour that they were pulling out of sponsorship on here because the usual suspects went crying to them. Some people took to twitter to ask an employee. Some people DMed this employee who tweeted a gloating post about people who were probably T*s dming her. She then locked her account.

AUdible have been deafening in their non-response since them. This was 4 weeks ago now. They just refuse to give any infromation. They havve taken the line of 'waffle, didge and say nothing - they will tire themselves out'.

Maybe in this case actions speak louder than words?

Cant really flounce effectively with a chatbot. Most unsatisfying.

You know it's often cheaper to get the Kindle version of a book and the audio version as an add-on than it is to pay for Audible.

Shit, I missed this! I'm cancelling my account, cowardly fuckers!

Their twitter account if full of BLM stuff at the moment. Chatbot 1000 is telling me that they are not misogynists but im not convinced.

Good shout on the Kindle and audio option. I didn't know that. I'll check that out. Thanks @SunsetBeetch

I'm annoyed that they haven't bothered to reply at all. I think that's really poor customer service, irrespective of anything else (and the tweet from their social media person was terrible).

Good luck with the chatbot @Lordfrontpaw!

Also local authorities usually have a free service of audiobooks. I had the local authority's audiobooks app a few years but it was a bit glitchy. I'll give it another go.

Chatbot 1000 is getting bored. They switched chatbots on me about an hour ago. I have asked if it has a message for me to pass on to the other women waiting to see if they will cancel.

"On the behalf of Audible, I am apologizing for the issue.
And audible too don't want such issues to happen with anyone." 2/10

Dammit im going to have to drop off the hat as people need feeding. I could pass onto DS I suppose but it would take too long to explain it to him!

Aye fuck ‘em. They are worse than spineless and absolutely useless.

Yes, it's a cancel from me.

Apparently someone is going to call me - i offered for call and work my way though the phone book. But chatbot1000 can’t confirm this. I will call them. They have really pissed me off.

I told them you were cancelling.

Sorry to say chatbot 1000 doesn’t seem distraught at the loss of customers.