This has enraged me. I sent a clear and polite email asking them to answer specific queries, not least the safeguarding of teenage girls and women, to get this reply back, which just quotes the original message I queried! And the "not responding" further is so fucking dismissive of women and their concerns.
(I did get a "how did we do" feedback email this morning which I took pleasure in completing)
I appreciate your concerns regarding our fitting rooms policy, however this has been in place now for a number of years. As an inclusive business, our customers are welcome to use whichever fitting room makes them feel the most comfortable. This goes for Partners too.
We strive to accommodate the requirements of all of our customers, and we take a balanced approach to how we achieve this. When developing any shop policy, we always consult with relevant stakeholders across the business and, where appropriate, outside of our business.
When it comes to putting policy into practice, as a co-owned business we ensure that all of our Partners understand their responsibilities and exercise their judgement appropriately. Regardless of specific policy, if any customer were to act inappropriately, the necessary action would be taken.
We are grateful for your feedback but I must advise we will not be responding further in relation to this matter.