Me: Im calling to find out about your AquaSana single sex changing room policy, cos its being said online that males are being allwed into the female changing village and I want to know whats happening if that’s ok.
CP: We don’t allow that to be honest
Me: Yes, if the people, if they claim to be a transwoman they are being allowed in, theres a person saying they’ve been allowed into the AquaSana changing...open plan changing room despite being born…..
CP: I do know that with transgender guests they are allowed to go into whichever changing room which fits the gender that they are.
Me: So that is allowed.
CP: If there is someone who is transgender and you don’t want to get changed with them, we have separate changing rooms available that are normally used for first aid or for disabled guests, but they will let you use that if you don’t want to be in there.
Me: So the female is made to leave if they are not comfortable with a male?
CP: No. No. There is the option on there to use that if you are unhappy with the changing rooms, but unfortunately we cant….there isn’t an option on there for discrimination, if someone on there says they are female, they are allowed to use the female changing rooms.
Me: What do they have to prove….what do they have to show you to say they are female? Or do they just have to say it?
CP: If people have their full proof that they are female.
Me: So, a gender recognition certificate?
CP: I diddnt know there was such a thing.
Me. Yeah….yeah….so, youre saying that if im uncomfortable with their being a man in the changing room, the man will be removed, not me.
CP: If you are unhappy with there being a female transgender in the changing rooms, there are rooms that you can go into on there to make you more comfortable to get changed in there
Me: So Id be moved.
CP: If you are uncomfortable in the main changing room then they would make it so you would be comfortable so you would be moved, they would give you the option to move into the other room, where the person who is making you uncomfortable would not be in.
Me: So you are saying that male bodied people with the right paperwork are allowed in the open plan, Aquasana female changing room?
CP: What im saying is Ladies who are transgender to female, if they want to use the female changing rooms, we cannot discriminate against them and say no. Its illegal
Me: How are you deciding if they are properly…if they are female? Or if they are men just saying they are female?
CP: We would discuss that individually with the guest on there…..but we wouldn’t..
Me: You know, this is quite worrying, because…you know..
CP: By law it is illegal for us to discriminate against transgender guests.
Me: Actually, its not, because the equalitities act says you are allowed to discriminate for single sex spaces, so, youre actually able to keep them female changing areas, theres not been any change in the law regarding this. You are allowed to discriminate
CP: In regard to discrimination in the villages they wont discriminate against that..
Me: You are allowed to….
CP: However they will give you the opportunity to, if you are unhappy, if there is a transgender guest in the changing room we will open up a safe space for you.
Me: What if theres more than one person whos unhappy with it? What if all the women don’t want a man in there with them? Are all the woman going to be made to walk out of their changing room?
CP: Well, that will be dealt with by the village if that occasion ever occurs. They will make their decision there in the (cant hear)
Me: But, I just want you to know that you aren’t breaking the law by not letting men in, you are allowed to discriminate for single sex female spaces.
CP: If there is a trasgender lady, on there, they are allowed to go into the female…
Me: What qualifies them as official transgender and a lady in Center Parcs’ books? What is the paperwork they need?
CP: There isn’t paperwork like that required.
Me: Yes there is, its called a gender recognition certificate. So youre saying you allow people to self identify as men, or women?
CP: If there is someone who is transgender whether male to female or female to male they will be allowed to use….
Me: How are you deciding that they are actually..
CP: That will be that person just did it.
Me: So if they look, if they’ve grown….if they are wearing a wig. If they are wearing a wig anf they wander in, they will be allowed to stay in the womens changing room. Im worried that you don’t understand about the paperwork involved here, I feel like you don’t actually
CP: The Spa will go through any changing, any questioning reqired and make that decision there, it will be decided case by case on people going in but we will not discriminate against transgender or normal people either.
Me: Youre allowed to. Youre allowed to keep single sex spaces, that still perfectly legal.
CP: If there is somebody who is transgender to female, they are female.
Me: 
(The conversation just goes into me asking for a higher-up, and being told to email, and I ask for her name)