Pretty sure Blackwells doesn't charge for ordering books.
I mean the book would be cheaper, not that there was any charge for ordering.
Lots of stuff happened when the shop changed hands which I can't say much about, but this new stance craps all over other people's hard, hard work and commitment.
I think it’s unfair to make vague, sinister comments like this. I would hope that since this is the internet people would take unfounded insinuations with a shovel of salt, but there’s sadly no guarantee. It would be just as easy for me to pretend I knew the old owner and suggest that she once behaved in some untoward way if I felt so inclined.
As for crapping on other people’s hard work and commitment, the new owners are allowed to take the business in a direction which reflects their own beliefs rather than someone else’s.