Dr franks! What is going on

[Imissgoldengrahams]

Don't get me wrong I know they are busy but wtf
Has anyone ordered and recieved? I ordered on the 22nd and not a peep from them

I ordered on 27th August and it was delivered today - I emailed a couple of days ago, they replied quickly apologising and then must’ve sent it pretty much straight away. Have you tried emailing?

I've emailed three times, sent various messages on their live support
Sent them a WhatsApp message on Wednesday all of which have gone unanswered

https://pharmacy4you.co.uk/gphc-prohibits-dr-franks-from-supplying-weight-loss-injections/

Omg!

I ordered the 27th also, no signs. So annoyed. I need it by Tuesday

I don’t think it’s the online part of their business -
clicking the source in the above article gets this .

“A London pharmacy linked to weight loss clinic Dr Frank’s has been ordered not to “obtain, sell or supply injectable medicines containing glucagon-like peptide-1 receptor agonists (GLP-1RAs) or any injectable medicines used for weight loss”, C+D can reveal. The premises – which trades as Dam Pharmacy and is located in Marylebone – has been issued with an “enforcement action” notice from the General Pharmaceutical Council (GPhC) following an inspection last month.

Dr Frank’s also runs an online clinic and is linked to a pharmacy premises in Liverpool, which are both unaffected.”

https://www.chemistanddruggist.co.uk/news/regulation/system-wide-failures-gphc-bans-dr-franks-weight-loss-jab-supply-WAVSZ3I7KRFP5FPMXJOHMFALTY/

Yeah I've still not had a word from them
Very disappointed

@Imissgoldengrahams update- mine is arriving today! Unsure what to do about next pen though. I mean, if it’s going to take so long I’d better order another one in 2 weeks!

Oh that's good news for you! I don't even think mine was approved, just says unfulfilled
Bloody pain

@Imissgoldengrahams mine was the exact same. Then fulfilled on Saturday and here today. Bet you’ll have it by the end of the week. Keep me posted!

Still nothing 🙁

They are totally shit now, I would switch if I were you, they have become very unreliable.

scammers!!! awful awful awful customer care they owe me money and kept my faulty pen claiming it wasnt faulty!

I too have had a nightmare with deliveries too late to use. I had changed the date of delivery and explained I was out of the country . They still delivered . Awful customer service. I have reported to CQC- worth reading the CQC report from Sept 2025. I would encourage similar reporting of issues to CQC