Rightangled - CFs

[Madammew]

Rightangled were accepting and approving orders for mounjaro and taking payment and now are emailing customers asking them to either switch to wegovy or if they want to stick with mounjaro have to agree to wait till september and pay unspecified new higher prices.

They do not offer a cancel option and people who have asked to cancel are being charged a £10 fee deducted by Rightangled before they process the refund.

This seems utterly wrong.

If a company accepts payment for an approved order and then cannot fulfil the order they should be apologising for the inconvenience not charging customers as if the whole thing was their fault!

And they are now doubling down and saying refunds will only be in the form of store credit!!!
I won’t be touching Rightangled with someone else’s bargepole in future.

Did you pay with PayPal as you can open a dispute?

This whole debacle really is showing some of the cowboys operating in this field.

Credit card so filing a charge back now

I can understand pharmacies struggling with stock and surge in orders and customer service slipping as they try to cope, but some are just behaving badly.

I read some are putting their prices up before the 1st September to cash in on the stock issues.

Hope you get your charge back! And get onto trustpilot once you have it and leave a factual review.

EDIT - Just looked at trust pilot and there are lots of negative reviews saying the same thing about being charged £10 and they are responding to the reviews saying to contact them to get it sorted out.