Getting hold of Curate?

[Onetwothreefourfivenine]

Has anyone been able to get hold of any customer support at Curate? My order has been approved but not dispatched and I’m anxious I’m going to miss my next dose. I’ve sent messages via their online form, I’ve tried LinkedIn and instagram DM. I’ve left a Trustpilot review hoping they would reply somewhere! The phone line is useless, it just rings and rings.

I’ll obvs move to a different provider now but need my money back from Curate or for them to send the bloody order!

any tips for more reliable providers welcome!

I've seen several posters recently with this exact issue with Curate. They failed their recent GPhC inspection and seem to be struggling somewhat in the aftermath of that.

In terms of other providers, have a look at https://monj.co.uk for a price comparison. You can check their GPhC inspections to see if they've been recently inspected and whether they passed or not. Chemist4U and MedExpress have both recently failed their inspections, as have Oushk who have been given an improvement notice to action by the end of July.

I have used Asda, Zava, Pharmacy2U and WePrescribe without any issues, if that helps!

Thanks for the reply! I’ve just placed another order with Cloud Pharmacy. But funnily enough Curate have just called me and said it will be dispatched today for delivery tomorrow. So fingers crossed!