Oushk delivery - won't be in and too late to change the date

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Just that really! Oushk are delivering in 2 days but I've realised I won't be in that day. They use royal mail and I'm just wondering whether they would leave it with a neighbour? Bit concerned as it needs to be in the fridge. It would only be for a few hours. I logged onto my account but it's too late to change the delivery date.

It comes with a cool gel pack which is fine for 72hrs usually.

Hi! May I ask, I’ve just made my first order with Oushk and know I need to be approved first.
Made the order yesterday and logged in to my account and seen a letter to my doctors saying they’ve approved me. Did you get an email too to say you’d been approved? I only logged in to check which delivery address I’d used and saw the letter so wasn’t aware id been approved and wouldn’t know if I hadn’t logged in?

Did you pick recorded? I think that needs signed for and if you are not in on Saturday they might not try redelivery until Monday.

You could try WhatsApp them to see if they can delay dispatch of order tomorrow, but they usually ask for 3 days notice.

Thanks all! I don't think I selected recorded so I wonder if they'll take it back or deliver to a neighbour.

I'm pretty sure I got an email telling me it had been approved.

I don't use Royal Mail, but have seen people on their fb group saying they use the other Royal Mail option as they leave in a safe place, so you might be ok. You could go into their Facebook and ask/check for old messages.

My oushk deliveries are via Royal Mail & postie always leaves in my "safe place" as I request via the RM app (also maybe long in RM email?). Can you do that? The cool pack will keep it cold.

If you get an email from Royal Mail you can click on it to say you want it to be left somewhere.

Thanks everyone, all fab advice. I emailed them in the end and they've changed the delivery date so all good!

Same