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Who will medexpress price match?

73 replies

Buttons0522 · 08/12/2024 16:08

I’ve looked at the comparison site and medexpress is not the cheapest but I’m aware they don’t price match all providers. Anyone aware of which provider I can look at that they successfully had medexpress match?

thank you!

OP posts:
ThatSchoolOfficeLady · 10/12/2024 08:02

3wDavid · 08/12/2024 17:12

I don’t think there’s providers they won’t match, but they will price match just suppliers’ regular price. If someone is running an offer / discount they won’t price match to that, only to a provider’s regular price. Hope this helps x

Asda won't price match. I emailed and asked 😔

ThatSchoolOfficeLady · 10/12/2024 08:04

Although to be fair Asda have sent me a 10% off code on advance of every order.

simb · 12/12/2024 22:55

Has anyone had success price matching a 7.5 over the last few days? If yes who did you price match against? I've had 2 requests rejected so far...

Buttons0522 · 12/12/2024 23:19

simb · 12/12/2024 22:55

Has anyone had success price matching a 7.5 over the last few days? If yes who did you price match against? I've had 2 requests rejected so far...

Nope… I gave up trying! 4 different pharmacies rejected by Medexpress. Still not sure I actually understand why.

OP posts:
FeegleFrenzy · 12/12/2024 23:25

I had an email from medexpress saying they wouldn’t price match when I tried as the other company didn’t provide needles or swabs. So wasn’t the same level I emailed back and pointed out that medexpress has never sent me needles or swabs. Didn’t hear back. Found a different company which they did agree to price match so I reordered. Funny enough I got needles and swabs with that pen!

IReallyNeedThisToWork · 13/12/2024 13:01

Every other post I read at the moment is complaining about MedExpress! They have apparently released a list of the only pharmacies with whom they will price match and they are pretty much all more expensive!

There are also reports of them taking referral credit out of peoples accounts, refusing returning customers under 30bmi and emailing people about posting their codes on socials!

Personally, I'd steer well clear!

Doggymummar · 13/12/2024 13:14

I use Chequp and they are mid tier price wise, but there discount scheme is useless as you have to input the email address of the person who you are offering the discount to, and I don't know anyone who I would want to share that with. THey refused me a price match with MedExpress as ME don't provide a full service, e.g nutritional coaching etc which I have never used. Luckily I don't need the cheapest but I would prefer if it were regulated and prices were same everywhere.

JustKeepsBreathing · 13/12/2024 13:20

MedExpress have shot themselves in the foot. I got my first pen with an introductory discount but I paid full price for my second cos I just wanted it handy. Went to order my third and thought I’d try the price match thing. Well, I’ve tried and failed because every single example I’ve sent doesn’t meet their T and Cs - but they refuse to tell me how. So I’ve decided to vote with my feet. And get a new supplier. Seems like a silly business model to deliberately annoy an established customer so much that they make the effort to leave 🤷🏼‍♀️

MJconfessions · 13/12/2024 15:02

IReallyNeedThisToWork · 13/12/2024 13:01

Every other post I read at the moment is complaining about MedExpress! They have apparently released a list of the only pharmacies with whom they will price match and they are pretty much all more expensive!

There are also reports of them taking referral credit out of peoples accounts, refusing returning customers under 30bmi and emailing people about posting their codes on socials!

Personally, I'd steer well clear!

Nothing there is unfair/against their T&Cs. They don’t have to prescribe to anyone under BMI 30. They can withdraw their price match scheme and their referral scheme at any time. Plus it’s explicitly listed in their referral T&Cs to not post your referral code publicly online. If they are removing credit obtained that way, they have been transparent that is not allowed so are just upholding their policies.

Frankly it seems like all these complaints stem from people chasing discounts and the lowest price. I get why the cost is a concern to people but it’s powerful, legitimate prescription medication at the end of the day, it shouldn’t be associated with bargains and financial incentives.

MJconfessions · 13/12/2024 15:04

JustKeepsBreathing · 13/12/2024 13:20

MedExpress have shot themselves in the foot. I got my first pen with an introductory discount but I paid full price for my second cos I just wanted it handy. Went to order my third and thought I’d try the price match thing. Well, I’ve tried and failed because every single example I’ve sent doesn’t meet their T and Cs - but they refuse to tell me how. So I’ve decided to vote with my feet. And get a new supplier. Seems like a silly business model to deliberately annoy an established customer so much that they make the effort to leave 🤷🏼‍♀️

Well yeah, if other companies offer it cheaper then it makes sense to order directly from them.

ShovelyJo · 04/01/2025 18:55

Buttons0522 · 09/12/2024 17:02

Also had the same message declining to price match against:
medino
cloud pharmacy
the care pharmacy

I asked for clarification as to which point was not met and received this:

‘To provide further clarity, the service provided by the pharmacy you mentioned differs from the service we offer.

We have thoroughly checked our offerings against most providers, including The Care Pharmacy, Medino and The Cloud Pharmacy , and can confirm that our services are not the same.’

Guessing it’s something silly like the sharps box then!

Annoying!

I've just been declined with a similar reply for Ashcroft Pharmacy. This is the first time I have attempted a price match and I've been with only them for months.

I've had numerous delivery issues with them and they just don't care so I thought I'd try and get a discount this month.

I really hate MedExpress and truly wish I'd never gone with them in the first place. If I can stop one person from going with them then I will have cost them my price match and I'll be happy with that.

Blondeshavemorefun · 04/01/2025 19:07

They now won't price match to anyone lower then them. All the chemists they mention are same price or more then med express

Hence why I moved to iq

Blondeshavemorefun · 04/01/2025 19:08

@ShovelyJo I was happy with them august to early dec as price matched , quick reply to email etx

They aren't all bad but now just don't do what we want

They will end up losing lots of customers

Plus. They will only maintain for 2yrs

lovealongbath · 04/01/2025 20:49

In MedExpress FAQ…

  1. Competitors: we price match against: We only price match with items sold directly by the below retailers. Superdrug Online Doctor, Zava, Juniper, Simple Online Pharmacy, Oxford Online Pharmacy, Boots Online Doctor, Asda Online Doctor, Lloyds Pharmacy Online Doctor, Pharmacy2U, Voy, Chemist4U, HealthExpress, Numan
Blondeshavemorefun · 04/01/2025 20:53

lovealongbath · 04/01/2025 20:49

In MedExpress FAQ…

  1. Competitors: we price match against: We only price match with items sold directly by the below retailers. Superdrug Online Doctor, Zava, Juniper, Simple Online Pharmacy, Oxford Online Pharmacy, Boots Online Doctor, Asda Online Doctor, Lloyds Pharmacy Online Doctor, Pharmacy2U, Voy, Chemist4U, HealthExpress, Numan

And all those are same price or more then med

lovealongbath · 04/01/2025 21:04

Blondeshavemorefun · 04/01/2025 20:53

And all those are same price or more then med

No idea!

Blondeshavemorefun · 04/01/2025 21:11

No meant they are

If you check the moni chart

lovealongbath · 04/01/2025 21:18

Have you checked every website? I have just had a Quick Look and simple pharmacy are cheaper than med express so this would suggest it would qualify for price match. This is the only one I checked and I checked for 2.5

Blondeshavemorefun · 04/01/2025 21:42

lovealongbath · 04/01/2025 21:18

Have you checked every website? I have just had a Quick Look and simple pharmacy are cheaper than med express so this would suggest it would qualify for price match. This is the only one I checked and I checked for 2.5

Edited

Maybe on low doses. But they are cheap anyway

I'm on 12.5

As doses go higher they get more costlier

And think def from 10 and 12.5 none of the ones mentioned are cheaper sadly

Buttons0522 · 04/01/2025 22:55

lovealongbath · 04/01/2025 20:49

In MedExpress FAQ…

  1. Competitors: we price match against: We only price match with items sold directly by the below retailers. Superdrug Online Doctor, Zava, Juniper, Simple Online Pharmacy, Oxford Online Pharmacy, Boots Online Doctor, Asda Online Doctor, Lloyds Pharmacy Online Doctor, Pharmacy2U, Voy, Chemist4U, HealthExpress, Numan

Thanks for posting this, this is a new addition to their website! At least it offers some transparency. I’ve submitted a claim as I have found one of those sites £4.99 less than I paid. Will see what comes back this time!

OP posts:
DDisnotnormal · 04/01/2025 23:23

Not read the full thread so this might already have been said! They wouldn't price match for me a few days ago because the other provider don't supply a sharps box!!! I emailed them back to say that was an absolutely ridiculous reason as they only provide a sharps box with the first order!!

I will no longer be using them because they are being deliberately obtuse with their price match policy. Also, the pharmacists they say they will price match with are all more expensive!!

FeegleFrenzy · 05/01/2025 06:58

Medexpress have never given me a sharps box! If I ask them for one will I get one free of charge? Be interesting to see.

Blondeshavemorefun · 05/01/2025 18:51

Also, the pharmacists they say they will price match with are all more expensive!!

That's what I said @DDisnotnormal

Shrinkingrose · 05/01/2025 19:17

Buttons0522 · 04/01/2025 22:55

Thanks for posting this, this is a new addition to their website! At least it offers some transparency. I’ve submitted a claim as I have found one of those sites £4.99 less than I paid. Will see what comes back this time!

Yes they only do little amounts now, and price match with pharmacies historically as expensive as them. So you may get your fiver, but honestly I’d move, just buy from the cheapest one. I am,